Customer Service Support - London, United Kingdom - Wildkind

Wildkind

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Regular hours expected to be 3 hours per day, to be extended on key significant dates and on an ad-hoc basis.

About Wildkind
Wildkind is primarily an events business with two market leading event properties; Camp Wildfire and Camp Kindling. Since being founded in 2015 we have been growing at 100% year on year.

Over the next 10 years we aim to take our unique events worldwide to inspire, challenge and entertain over 1 million customers.

An incredible community has grown around our events and is now the centre-point of everything we do.

As well as investing in the growth of our events we are looking to expand our retail and media business lines to provide more value to this group.

Our mission
To spark curiosity, encourage endeavour and create joy.

Our culture

We have a supportive, growth focussed working culture and will invest in education and experimentation to push the boundaries of your abilities and our shared achievements.

We champion diverse skill sets, perspectives and discussion; everyone is encouraged to be themselves and input into the organisation and work at all levels.

We care deeply about our work having a positive impact on our customers, colleagues, communities and the environment. We promote creativity and adventure in everything we do. You can read more about our our culture and values here.

Key Information

Salary:
£10.95-£11.95 per hour

Social:
Monthly adventures/parties with your team

Annual Leave: 30 days pro rata (inclusive of public holidays)

Location:
Remote or Hybrid (London office)

Hours:

Temporary Part-time 3 hours per day, with extended hours on the following dates and more on an ad hoc basis.

Monday 3rd July am-4pm (7 hours)

Wednesday 26th July

5pm9pm (4 hours)

Wednesday 2nd August

5pm9pm (4 hours)

Wednesday 9th August

5pm9pm (4 hours)

Friday 18th August, Saturday 19th August, Sunday 20th August, Monday 21st August

9am4pm (28 hours)

Friday 25th August, Saturday 26th August, Sunday 27th August, Monday 28th August

9am4pm (28 hours)

Friday 1st September, Saturday 2nd September, Sunday 3rd September, Monday 4th September

9am4pm (28 hours)

Start Date:
ASAP until mid-October

Application Deadline:
Midnight on Monday 26th June

Your mission

Objectives
Maintain Customer Satisfaction (CSAT) score of >4.7/5

Ensure all customers receive a first response to all queries within 1 business day.

Reduce customer complaints by 10% within the first quarter

Your responsibilities

To be the first point of contact for our community
To respond to queries, complaints and issues in a timely and professional manner using positive language.
Analyse customer issues and quickly find the most appropriate solution
Other tasks relating to the project objectives as can be reasonably expected

Your experience

As an entry level role, there are no qualification requirements.
Well organised, ambitious individual eager to learn, progress and develop new skills
Enthusiastic and passionate character
Attention to detail
Problem solving skills, a proactive approach and a cando attitude

Application process

Job Types:
Part-time, Temporary

Contract length: 3 months

Part-time hours: 15 per week

Salary:
£10.95 per hour

Benefits: