Business Support - Bath, United Kingdom - Southside Family Project

Description

Business Support

Job Purpose:
To provide over the telephone advice, information and support to professionals and clients. To maintain the smooth running of Southside reception and office.


Location:
Meade House, Wedgwood Road, Bath, BA2 1QN.


Salary:
£22,308 pro rata per annum.


Available Posts: 2


Hours: 37.5 hours per week. Monday

• Friday and

22.5 hours per week. 3 full days, days TBC.


Closing date:
Friday 5th April, 4pm


Why Southside ? Southside passionately believes in better lives and better chances for everyone in B&NES and we have a strong track record over the past 25+ years. We support victims/survivors of domestic abuse and children, young people and adults experiencing multiple and complex challenges across Bath and North Somerset to get the care and support they need so they can enjoy the safety, experiences and opportunities they deserve.

Our Theory of Change sets out how Southside's support, services and volunteering address individual and local needs/challenges to improve feelings of safety, wellbeing, sense of identity and belonging, positive relationships and connections, and resilience so that each person/family supported can thrive.

A bit about the role:
Our dynamic Business Support Team plays a key role in supporting all of Southside's work.

We are looking to recruit a Business Support Worker to be part of this team who provide our Family Support and Domestic Abuse services, Community Hub team, Counselling Service and Therapeutic Play Service with the vital administrative support they need to do their essential work.

This includes providing over the telephone advice for service users and professionals who support children and families, supporting Southside's systems for referrals, case management, monitoring and evaluation, helping to ensure that the charity runs smoothly, efficiently and effectively.

We are looking for a Business Support Worker who has great attention to detail; digital, administrative and organisational skills; empathy; and who enjoys working as part of a supportive team.

Support and training provided to develop the skills and knowledge to answer questions from service users and professionals who call Southside, and provide advice.

This is a varied and enjoyable role where you will be highly valued and you will have opportunities to develop your skills and knowledge through training and practical experience.

How to apply?

Equal Opportunities:

The worker will be expected to implement Southside's Equity, Diversity and Inclusion Policy in all aspects of their work.

Child Protection and Safeguarding Vulnerable Adults:Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners to endorse this commitment. We follow appropriate procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns.


Confidentiality:
The worker will be expected to abide by Southside's Confidentiality Policy at all times.


Information Governance:

The worker will be expected to follow Southside's Information Governance policies and procedures as defined by the NHS Toolkit.

Job Types:
Full-time, Part-time, Permanent


Salary:
£22,308.00 per year


Expected hours:
per week


Schedule:

• Monday to Friday
• No weekends

Work Location:
In person

Application deadline: 05/04/2024