Manager of Customer Success - Greater London - JFrog

    JFrog
    JFrog Greater London

    14 hours ago

    Description

    Manager of Customer Success UK, Ireland & France — JFrog


    JFrog is reinventing DevOps to help the world's greatest companies innovate. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production.

    We are looking for a Manager of Customer Success UK, Ireland & France to lead local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. The ideal candidate will bring a history of demonstrated leadership of postsales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.

    Key Responsibilities

    • Leadership & Team Development: Direct management of three Customer Success teams across the region, mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy.
    • Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market).
    • Technical Advocacy: Act as a "Player-Coach," occasionally joining deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform.
    • Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores.
    • Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap.

    Required Qualifications

    • Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects.
    • 5+ years of experience in customer-facing technical management roles.
    • Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS) is an advantage.
    • Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security is an advantage.
    • Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery.
    • Residency in the Greater London Area is required.

    Employment Details


    Seniority level: Director

    Employment type: Full-time

    Job function: Other


    #J-18808-Ljbffr

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