Technical Support Specialist - North Shields, United Kingdom - Satcom Global

Description

Working as part of the Technical Support team, the Technical Support Specialist will provide first class customer support across a wide range of products, responding to our clients and their end-users and resolving any technical queries, issues and requests promptly.

• Responding to all customer requests for technical help and advise
• Troubleshooting and resolving technical issues promptly, keeping the customer informed at each stage
• Ensuring all incidents reach satisfactory resolution
• Prioritisation of tasks to ensure that service level agreement targets are met
• Monitoring network availability and uptime, and coordinating action where required
• Ensuring all service requests are completed professionally and efficiently
• Worked in a technical or customer support environment before with a track record of delivering high level customer service
• A keen interest in IT and keep abreast of the latest trends in technology
• Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups
• Good written communication skills and a competent, friendly telephone manner
• Self-Motivation and a drive to learn

• Previous experience in the telecommunications / satellite industry
• Any network certification from an accredited body
• Understanding of VOIP technologies
• Firewall/router knowledge
• Good knowledge of Office 365

• Onsite parking

• 12 hour shift