Front of House Manager - London, United Kingdom - Savills

Savills
Savills
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._

Purpose of the Role


Assist the Residential Services Manager (RSM) in the execution and delivery of the Front of House services pertaining to the operational management of the Concierge desk.

Act as a deputy for the RSM and provide leadership to the Concierge team together withRSM, on behalf of SMR, contribute to the safety and wellbeing of all users of the development and be the "face" of the development to all residents as the first point of contact.


Key Responsibilities
Main Duties

  • Support the RSM & in advancing good client relations with the residents; propagate open communication and flow of information on building issues.
  • Lead the Concierge team and be in charge of booking temporary staff for planned and emergency bookings.
  • Supervise the concierge receptions and ensure the desk areas are clear and tidy.
  • Arrange general and bespoke training for the concierge team.
  • Customer Service greet residents/visitors, answer telephone calls in a customised and professional manner.
  • Review the Daily Record of information as a matter of priority upon commencement of shifts.
  • Discuss the reported incidents and actions with the Residential Services Manager (RSM).
  • Produce and update the bespoke Concierge Handbook and the temporary Concierge Handbook.
  • Effectively manage the Front of House and be a handson leader.
10.


1- Regular review of correspondence from concierge staff to ascertain professionalism and high standard of communication to all residents and key stakeholders.


1- Key tagging and logging on system, residents' keys returned to the correct hooks in the cabinet and the system updated.

1- Ensure the contractors are directed to the Facilities Management team as soon as they arrived on site.

1- Supervise the daily parcel logging arrangements and couriers delivery of parcels.

1- Discuss estate issues and incidents e.g. anti-social behaviour with the estate team, in advance of residents' complaints.

1- Assist and support the RSM with ad hoc duties and tasks.

1- Any other duties delegated and instructed by the Manager.

1- overseeing the contract for training, disciplinary, procedures and all facets of the sub-contractor.

1- With assistance from the RSM update all SMR operational processes and procedures.

20.

  • Support the Estate Team in ensuring that health & safety, emergency procedures and safe working practices are enforced and in line with current legislation and take on full responsibility of the H&S of the Front of House team.
2- Manage the Residents Lounge and lobby areas including keeping stock of items and contracts as required.

2- Support the RSM with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the concierge, such as:

  • Checking of outstanding tasks
  • Generate weekly reports for the Estate Management Team
  • Follow up with relevent teams
2- Take ownership of the Savills vision and values ensuring that they are fully integrated in to all of the buildings services

2- Take on a challenging and career building development which is initiative friendly with a can-do attitude.

2- Assist with Health Club when required.

2- Other duties as directed


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.


Skills, Knowledge and Experience
Hotel/Residential/Commercial Front of House Management experience.


Working Hours
Standard office hours (other hours as required)


Salary

TBC
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