Customer Care Advisor - Bristol, United Kingdom - PillTime

Description

Join the PillTime Team:
Customer Care Advisor
Are you seeking a career in a dynamic team within a thriving, forward-thinking company? Look no further than the exciting Customer Care Advisor role at PillTime

But don't just take our word for it—here's what Rebecca, a valued team member, has to say:

• "Working at PillTime has been an incredible experience. The team dynamic and the company's commitment to innovation make every day rewarding and exciting."_

PillTime is an advanced online pharmacy in Bristol and the fourth-largest pharmacy in the UK.

We are changing the way thousands of people receive and manage their vital medications from the convenience of their homes.

As a significant contributor to the automation of medicine prescription provision and delivery, we seek an enthusiastic and committed Customer Care Advisor.

Why PillTime?
- _Be a Pioneer:_ Join a team at the forefront of transforming lives through efficient medication management.
- _

Team Spirit:
_ Collaborate with experienced advisors in a supportive environment where continuous coaching and training are prioritised.
- _

Visionary Leadership:

_ Work closely with Karen, our Head of Customer Care, as we strive to change lives and put customers at the heart of everything we do.

Key Responsibilities:

• Ensure the customer journey is prompt, informative, and supportive.
• Manage customer data accurately through the CRM system.
• Collaborate with other departments for efficient query resolution.

Requirements:

• Positive communication skills, both on the phone and in writing.
• Comfortable using various IT systems; training provided.
• Previous customerfacing experience in office, retail, or hospitality.
• Positive attitude and eagerness to contribute to a customercentric culture.

What PillTime Offers:

• Competitive starting salary.
• Opportunity to work from home up to 2 days per week.
• Ongoing coaching, training, and personal development plans.
• Thriving company culture with a positive and visionary outlook.

Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 12 months


Salary:
£10.42-£11.44 per hour

Expected hours: 40 per week


Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Onsite parking
• Referral programme
• Work from home

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Overtime

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
In person