Maternity Cover Case Handler - Bristol, United Kingdom - Aventria property ltd

Description

Full Job Description

Start Date:
January 2023 (approx.)


Contract:
Approximately6 Months Fixed Term Maternity Cover Contract
(Some flexibility maybe required, as this a Maternity Cover Contract)


Hours:37 1/2 Hours per week


Location:
Working from home, with a requirement of 1 office day per week.

We are looking for a Case Handler to join our small and friendly team. This position will see you managing a caseload of properties from instruction through to completion.

Responsibilities of the Case Handler will include:

• Management of a property caseload.
• Communicating with clients, policyholders, and tradespeople.
• Working within client SLA's.
• Monitoring progress of all cases and relaying relevant information to all parties accordingly.
• Building relationships with policyholders and guiding them through each stage of the process.
• Managing any complaints that may arise.
• Adhering to all service quality standards set by the company.
• Previous claims management experience would be beneficial

The person:

• Previous experience of developing successful relationships within a client focussed environment.
• Excellent verbal and written communications skills.
• Proven track record in effective caseload management.
• Diligent and conscientious approach.
• Ability to prioritise tasks.
• Excellent customer service skills.
• Some knowledge of property maintenance and/or general building would be advantageous.

The Company:

• Aventria Property Ltd is an established property maintenance company.
• National clients within both insurance and asset management.

Always strive to achieve the best outcome for our clients and their customers.


Job Type:
Fixed term contract


Salary:
£22,501.00-£23,977.00 per year


Benefits:

• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bristol, BS1 6DZ: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
Hybrid remote in Bristol, BS1 6DZ