Resident Services Associate - Manchester, United Kingdom - Nexus Recruitment

Nexus Recruitment

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nexus Recruitment are working with an award winning Build to Rent operator who are looking for a Resident Services Associate to ensure the smooth running of a prime building in Manchester.

Providing high-end customer service at all times, you will be supporting residents from move in, to the point of move out and everything in between.

You will ensure the building is maintained and managed efficiently, working closely with the wider team to ensure the community element is always maintained within the development.

Core duties:

Contribute to an exceptional resident experience through high end customer service
Meet & greets at reception
Ensure seamless move in and move outs
Viewings and tours where required
Parcel and key handling
Handle complaints and repairs requests where possible
Inspections as and when required
Actively promote the building
Support the Senior RSA with building H&S operations
Work closely with the wider team and community

As the regular point of contact for the residents, you are required to be polite and helpful in your manner and build a long-term rapport as a helpful and approachable individual.

Supporting the Senior RSA and Regional General Manager, you will be responsible for ensuring the community experience and safe operation of this site at all times.

Required attributes:

Previous customer service experience is preferred
Ability to communicate effectively and professionally with residents and team members
Strong problemsolving skills and the ability to handle difficult situations with patience and empathy
Awareness of building H&S procedures
Previous experience in residential property management