Customer Service Advisor - Coventry
1 month ago
Job summary
To be the primary point of contact for customers, collaborating with internal departments and external suppliers to deliver expert support and swift, complete resolutions.Commit to ensuring an outstanding customer experience while supporting commercial successAbout The Role
Customer Interaction & Enquiries - Proactively manage multi-channel customer enquiries, aiming for complete and timely responses within KPI targets,
Order Management - Accurately process customer orders into the system and issue order confirmations within defined KPI timeframes,
Complaint Resolution & Claims Handling - Take ownership of customer complaints from recording to resolution,
Facilitate claims and credits while engaging internal and external stakeholders to ensure seamless problem-solving
Job description
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