Credit Administrator - Great Billing, United Kingdom - TribePost

TribePost

Verified Company

Great Billing, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Billing Finance
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders.

Our mission is to help get all our people, including customers and staff 'where they need to be' by 'putting them at the heart of everything we do'.

Our three key values are:

We are conscious of our impact on people and the planet
We are kind and compassionate with our customers and with each other.
We support financial wellbeing for our customers and the wider community

Credit Administrator - About the role
This role sits within our Collections department in our Credit Control Team.

This role involves assisting the Credit Controllers and supporting our customers on a day-to-day basis in addition to some Reception based tasks.

Previous experience in a consumer credit environment is desirable.

Key Responsibilities:

Deal with customer queries over the phone and counter
Manage the post room, ensuring that all letters are printed and posted out on time
Manage all internal post received, ensuring all documents are scanned and distributed to the relevant departments
Manage the reception area and greeting those arriving appropriately
Prepare rooms for interviews and meetings
Updating agreements with details from payments made online.
Provide updates to Credit Referencing Companies and HPI
Generate Completion letters & Statements.
Communicate with customer who are in arrears via both telephone and digital platforms to determine their situation, primarily focused on obtaining payment or arranging a payment plan in line with company policies and customers affordability
Provide customers with the options available to them based on the information you have obtained around their current circumstances
Ad hoc admin responsibilities to assist Credit Control and wider Collections department

What we need from you

Experience working in a high volume / fast paced environment (essential)
Questioning skills (essential)
Clear Concise Communication / Active Listening (essential)
Accuracy and attention to detail (essential)
Must be numerate (essential)
Excellent timekeeping (essential)
Can work independently and as a part of a team (essential)
Excellent telephone manner (essential)
Client service
Communicating
Flexibility
Decision Making
Selfdevelopment / Personal motivation
Selfconfidence

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

Credit Reference Agencies to complete a soft credit check to understand your financial history
CIFAS to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be provided upon request.

To complete these checks you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment.

Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here.

If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please