Travel Claims handler - Portsmouth, United Kingdom - Charles Taylor

Charles Taylor

Verified Company

Portsmouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Reference
667981

Salary
£24,380 - £28,830/annum + Benefits

Job Location:

United Kingdom
England
South East England
Hampshire
Portsmouth

Job Type
Permanent

Posted
22 February 2024

Travel Claims
Handler (Customer Service Advisor)

£24,380 to £28,830 (DOE)

Portsmouth / Hybrid (Hybrid work available after 6-month probation period has been passed)

Full training provided

Join our dynamic team and become the backbone of

our company's exceptional customer service
At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

As a Travel Claims Handler, you'll be the first point of contact for customers who have experienced unforeseen events during their travels.

You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

You will be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potentially fraudulent activity.

Why you should join Charles Taylor:

Growth opportunities: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.

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Supportive team: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
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Training and development: We provide comprehensive training and ongoing support to help you excel in your role. This will enable you to transition smoothly into the role.
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Competitive compensation: You'll receive a competitive salary and benefits package.
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Company Culture: We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.

Salary and Benefits of the Customer Service Advisor:

£24,380 to £28,830per annum
28 days including Bank Holiday's and incremental holiday plan
Fantastic opportunities for learning, development, and career progression.
Contributory pension scheme
Free Health Cash Plan worth £1700 per annum
Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
Generous highstreet rewards scheme for family and friends
Discounts on home and motor insurance

Duties and responsibilities of the Customer Service Advisor:

Resolving claims efficiently
Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

Requirements of the Customer Service Advisor:

A high level of competency in using computers is a prerequisite
Previous call centre / customer service experience preferred
Confident speaking to people on the phone with exceptional communication skills
Highly organised under pressure with good attention to detail
Ability to convey information in a simple and clear manner
Natural empathy and a flair for making a difference to our travel customers
Ensuring that our company values are upheld

At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer.

We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._

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INTEGRITY:
__ We do the right thing_

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COLLABORATION:
__ We are one_

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AGILITY:
__ We learn, evolve, and adapt_

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CARE:
__ We are compassionate and human_

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ACCOUNTABILITY:
__ We take ownership_

Contact information:

Samantha Barber