Customer Support Assistant - Bradford, United Kingdom - Bradford Metropolitan District Council

Bradford Metropolitan District Council

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department of Place

Library Service

Customer Support Assistant

1 x 18 hours per week

Band 4/5 - £20,812 - £21, 968 pa (Starting on Band 4 and rising to Band 5 after 2 years) (Pro rata for Part Time posts)

Permanent

Based at Shipley Library, Well Croft, Shipley. BD18 3QH

Do you enjoy helping people of all ages and backgrounds? This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.

The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.

Contracted hours cover a rota between 8.45 a.m. and 7 p.m. including Saturday working.

The post holders will also occasionally need to be able to work at other library locations within the Bradford district, often at short notice.

The post supports operational delivery of the library service Including:

Delivering adult, children's, and family activities, including story times and rhyme times
Supporting customers with computer use and learning needs.
Enrolling new members and dealing with customer queries
Supporting customers to borrow and return items and use the selfservice machines
Using the catalogue and electronic stock management tools
Accessing the library management system and complying with the Council's information security protocols
Opening and locking up the building and operating the alarm system.
Supporting safety on site including fire evacuation procedures
Basic administrative routines