Support Executive - North London, United Kingdom - Add Property

Add Property

Verified Company

North London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Support Executive:
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Department: Property Management:

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Location: North London:

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Hours of Work: Monday-Friday 9am-5.

30pm:
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Salary: Up to £29k

Company:

Join a market-leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech and Property Management to create a seamless experience for clients and customers.

This exciting opportunity offers an unmatched route of career progression and a great family-feel working environment.

Role Overview:

The primary duty of the Support Executive will involve overseeing the daily customer service operations related to the properties under our management.

This involves ensuring that a top-notch level of service is delivered in line with the stipulations of management contracts, leases, service level agreements, or any other applicable criteria.

Responsibilities:

Support the ongoing customer service routines associated with the portfolio, aiming to ensure support tickets, customer queries, contract, risk management tasks are completed in an efficient and timely manner.
Support the developments contract management routines, utilising systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.
Supporting the developments risk management routine, utilising systems to ensure the appropriate actions are uploaded in a timely manner and closed out to a full resolution.
Dealing with financial queries from customers and / or contractor
Ensuring customers are promptly responded to in an informative, empathetic and diligent manner.

Requirements:

Prior Property Management experience.
Prior Customer Service experience.
Confident and polite telephone manner.
Prior experience of risk management.
Ability to work in a fastpaced environment.

Benefits:

23 days Annual Leave + Bank Holidays
Health Cashback Scheme
Group Life Insurance
Access to Wellbeing Apps
Shared Audible & Kindle Library
Annual Salary Reviews
Career Progression Training
Length of Service Annual Leave
Gym & Retail Discounts
Free Counselling & Advice Service
Health Support

Application:

If you possess the required qualifications and experience, seize the chance to join a growing SME committed to employee satisfaction and dedicated to supporting your career aspirations.

Your multi-skilled expertise will play a pivotal role in maintaining our reputation for excellence.

Salary:
Up to £29,000.00 per year

Work Location:
In person