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Support Analyst - Guildford, United Kingdom - Office Angels

Office Angels

Verified Company

Guildford, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

I.T Support Analyst

£30,000-£38,000 - PLUS 25 days holiday, pension, bonus scheme, gym discounts, holiday purchase scheme, house move day & much more

Monday -Friday (shift pattern covering 08:00 - 17:30)

Guildford - close to the station
An amazing opportunity for an experienced
I.
T Support Analyst to join an
international law firm in Guildford

You will be working as part of a team of four to provide high quality support and assistance on all aspects of IT.

While predominantly based in the Guildford office, this role will include travel and support to other UK offices and support and cover forthe IT Service Desk.

Sounds are my duties??.

Providing a professional and consistent level of telephone and deskside support to the Guildford office, and other offices as required
Assisting with providing support to the firm by telephone and remote control as required
Ensuring all requests are accurately recorded and responded to within a timely manner
Assist in the setup of any internal or external virtual meeting
Liaise with the 3rd party supplies and ensure speedy resolution of any issues
Investigate and take ownership of issues with collaboration equipment.
Configuration, maintenance and troubleshooting of multifunctional devices, printers and secure print/cost recovery
Promoting the use of IT to staff
Liaising with Technical Support team and thirdparty maintenance suppliers
Administration of the telecoms systems
Deployment and maintenance of mobile devices
Utilising and providing updates for the IT knowledge base
Imaging and maintaining laptops
Assisting with the creation and updating of documentation

Experience/ Skills Required:

Excellent customer service and communication skills
Able to manage Stakeholder expectations
Responding to incoming incidents and requests as first point of contact reported via all medium
ITIL aware
Sound troubleshooting skills
Good knowledge of Windows 10
Experience of supporting Multi-Functional Devices and printers
Experience of supporting mobile devices including iPhones
Experience of using an Incident Management system

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.