Collections Advisor - Kettering, United Kingdom - Agenda Partnership

Agenda Partnership

Verified Company

Kettering, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Collections Advisor

Kettering

Up to £28k per annum

Agenda Partnership is working with a Kettering based client who are seeking a Collections Advisor to join their team on a full time, permanent basis who will have responsibility for managing a portfolio of business accounts directing and coordinating collections on bad debt accounts and advising on any collections issue.

In addition, this role will be the main point of contact between the business and the business representatives who are field based to maintain and build relationships and promote the features and benefits of a credit programme to support with account receivables and bad debt with their clients.

Day to day duties and responsibilities include:

Manage the receivables and collections which will be 70% of the working week
Resolve customer issues and retain customer satisfaction
Report and track net losses to sales management
Answer field and customer questions concerning the credit program and account status
Educating franchisees on collect program
Recommend legal action to management and carry out all necessary court follow up action
Ensure collection procedures adhere to corporate policy
Determine and negotiate partial and extended payments
Developing strong business relationships with Regional sales management and the Regional franchise sales force to achieve sales goals
Promote Credit Sales programs to the field at every opportunity
Educate field sales personnel on program features and benefits
Handle client credit approval 'appeals' as needed
Provide management team with weekly forecasts

Skills and experience required:

Experience of directly related collections experience in a Financial Services environment
Professional telephone manner
Excellent computer skills and knowledge including Microsoft Office
Strong written and verbal communication skills

Job Types:
Full-time, Permanent

Salary:
Up to £28,000.00 per year

Benefits: