Operations Coordinator - London, United Kingdom - Aquent

Aquent
Aquent
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Our client is the largest social media company in the world. Currently, we have an opportunity for an experienced Operations Coordinator. You will join an Operations team and directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.


This full-time role is offered on a remote working basis and it comes with a rate of £60k pa pro rata (PAYE).


RESPONSIBILITIES

  • Provide our partners with an effective support experience
  • Onboard partners and serve as primary Ops point of contact
  • Respond to inbound partner inquiries about product features, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues
  • Improve our support workflows around issue resolution and product insights
  • Spot trends in partner issues and communicate feedback to crossfunctional teams
  • Track deal requirements and operationalise processes to improve partner experience
  • Help build and maintain a central knowledge base
  • Train new employees on current workflows, standard processes, and internal tools
  • Develop product and issue specialisation to improve the quality of support

MINIMUM QUALIFICATIONS

  • 2+ years of experience in operations, customer support, or account management
  • Experience using Excel and/or basic data & insights tools
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Fluency in English in a business environment
  • Able to work nontraditional hours (outside of 9am6pm) occasionally

PREFERRED QUALIFICATIONS
- . Experience in the media industry

  • Experience with APIs
  • Experience in operationalising processes
If this sounds like you, contact the Aquent team today


Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative.

With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

More jobs from Aquent
See all jobs of Aquent