Customer Care Representative New - Cardiff, United Kingdom - St David Recruitment Services

St David Recruitment Services

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Representative

Cardiff

Salary - Competitive, DOE

Full time, permanent role

PEM814
Our client, within medical manufacturing is looking to recruit a Customer Care Representative to join their busy team

Benefits:

5% Bonus

5% pension

Health shield cashplan

3x life assurance

23 days increasing to 28 (one extra day per year of service). Plus bank holidays.

Essential Skills:

Educated to Alevel standard or equivalent
Direct sales, or salesthroughservice experience, with a passion for exceeding targets
Ability to demonstrate excellent written, spoken and listening communication skills.
A warm, friendly and polite telephone manner.
Easily builds rapport, demonstrates empathy and builds relationships.
Experience of using own initiative to exceed targets
Ability to demonstrate excellent organisational skills and diary management
Attention to detail and accuracy in recording data
Microsoft packages, such as Word and Excel.

ABOUT THE ROLE

The role of the Customer Care Representative is to maximise sales by building strong relationships with customers and potential customers, who have requested samples of our products.

Our customers are typically NHS patients who have a colostomy, ileostomy or urostomy.

NHS patients regularly request samples of our products and the role of the Customer Care Representative is to contact the patient by telephone to discuss the reason for the sample request.

Through questioning, the Customer Care Representative will establish whether the requested sample is appropriate for the individual patient and, where required, will seek clinical advice from our Nursing Team to assist.

Once the appropriate sample product has been identified and sent to the patient, the Customer Care Representative will make further outbound telephone calls to build on the relationship, to establish whether the patient will continue to use the product and to identify opportunities to match other products and services to

the patient's needs.

The role will be predominantly telephone based and will be targeted on sales. There will also be a requirement to gather patient feedback on product samples, to inform our Research and Development