Receptionist - Erith, United Kingdom - The Engine House Bexley

Description

• Monday to Friday

The Engine House is a thriving Business Centre and creative hub in Thamesmead, Bexley, boasting more than 50 mixed size studios, extensive co-working zone and high-tech meeting rooms for start-ups, entrepreneurs and growing businesses.

Providing a safe, modern and welcoming environment, The Engine House supports the business community with a one stop fully serviced professional and friendly community.

The Engine House offers free car parking, has local bus routes close-by with Belvedere station a 15-minute walk and Abbey Wood station on the Elizabeth line, a little further.

As a receptionist you will be expected to be the first point of contact for existing members and potential new clients interested in joining the community.

This is a varied role ideally suited to a confident, out-going, personable individual who can demonstrate a strong passion for customer service, a flexible approach and ability to work on own initiative.

• Greeting and welcoming guests and directing visitors appropriately
• Answering, screening and forwarding incoming phone calls
• First line response to new enquiries using Customer Relationship Management software (training will be given)
• Organise and undertake centre tours for potential new businesses
• Coordinate and carry out administrative tasks associated with the flexible use of the Coworking space using ecommerce platform Shopify
• Managing incoming and outgoing mail
• Maintaining office security by following safety procedures and controlling access using tablet system
• Monitoring office supply stock and placing orders where necessary
• Managing ANPR car park system
• Booking and assisting with meeting rooms set ups
• Carrying out basic financial tasks on specialist software
• Monitoring and allocating tickets received through the online customer query system used by existing members to raise requests or queries
• Collating monthly data for management accounts (franking, printing, meeting room and enquiries)
• General assistance and guidance for visitors and existing members.

• Lead the planning, promotion and delivery of a regular schedule of centre events.
• Actively create a strong business community by engaging with businesses, understanding common themes, linking businesses together where appropriate.

• Exceptional customer service skills, well organised, reliable and punctual.
• Friendly and confident individual with excellent written and spoken communication skills.
• Professional, flexible and proactive approach to work with drive and ownership of tasks
• Well organised.
• Willing to work collaboratively with others and show willingness to carry out other tasks to help the centre run smoothly.
• Able to link businesses together and build relationships.

• Previous experience of carrying out role of receptionist.
  desirable
• Knowledge of business centre or general office operations.
  desirable
• 5 or more A-C GCSEs or equivalent.
  desirable
• Knowledge of Customer management systems.
  desirable
• Event planner.
  desirable
• Basic knowledge of transactional banking and accounts.
  desirable
• Knowledge of sign in and visitor management software (preferably Inventry).
  desirable
• Qualified first aider and fire marshal or prepared to undertake training.
  desirable

• Company pension
• Onsite parking

• Monday to Friday

• English (required)

• Driving Licence (preferred)

• Erith (required)