Customer Engagement Specialist - London, United Kingdom - Purple Matrix Ltd

Description

About Us:

We are a leading IT Support company committed to delivering exceptional solutions to our diverse clientele.

As we continue to expand, we are seeking a dynamic and customer-centric individual to join our team as a Customer Engagement Specialist.

If you are passionate about ensuring client satisfaction, building lasting relationships, and contributing to the success of a growing IT service provider, this role is perfect for you


Responsibilities:


Client Relationship Management:

Foster and maintain strong, positive relationships with clients through effective communication and understanding of their IT support needs.


Customer Onboarding:

Guide clients through the onboarding process, ensuring a smooth transition and understanding of our services and solutions.


Proactive Communication:

Initiate regular check-ins with clients to assess satisfaction, gather feedback, and identify opportunities for improvement.


Issue Resolution:

Act as a liaison between clients and internal technical teams to ensure timely and effective resolution of issues, demonstrating a proactive and solution-oriented approach.

Client Retention:

Implement strategies to enhance client satisfaction, loyalty, and long-term retention.


Feedback Analysis:

Analyse client feedback to identify trends, areas for improvement, and opportunities to enhance overall service quality.


Collaboration:

Work closely with internal teams, including technical support and sales, to ensure a cohesive and client-centric approach.


Requirements:

• Proven experience in a customerfacing role, preferably in IT support or a related field.
• Strong communication and interpersonal skills.
• Technical aptitude and the ability to understand IT solutions and services.
• Problemsolving mindset with a focus on delivering excellent customer experiences.
• Ability to multitask and prioritise in a fastpaced environment.
• Experience with CRM tools and customer engagement platforms is a plus.

If you are enthusiastic about client engagement, possess the required skills, and want to be a part of a dynamic IT Support team, we invite you to apply

Join us in providing top-notch IT support with a customer-centric approach


Job Types:
Full-time, Permanent


Salary:
£25,000.00-£35,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Free parking
• Onsite parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
In person