Head Housekeeper - London, United Kingdom - Bayleaf Facilities Management Ltd

Bayleaf Facilities Management Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're hiring a Head Housekeeper to join our amazing team here at Bayleaf Facilities Management

Benefits from working with us:

Being part of The Bayleaf Facilities family our culture is unique
We will trust, empower and develop you to fulfil your potential
You will benefit from training and development opportunities
We have regular social events
Competitive Salary and benefits including pension
28 days of holiday (including Public holidays) (prorate)
Colleague restaurant aka free or discounted food
Access to Wagestream a financial benefit app that gives you power over your pay
You can get creative with your team to get the most out of them
You will get to work with a team of extraordinary people

MAIN DUTIES:

You and your client, team and company:

Engage, train, lead and inspire your housekeeping team
Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
Liaise with the Hotel's Executive Head Housekeeper and Cluster Manager (your manager) on a regular basis
Where relevant, support recruitment and associated procedures, including checking right to work documentation
Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
Ensure all staff are fully on all relevant Health & Safety policies and procedures and attend relevant training
Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and retraining completed if necessary
Ensure all staff are trained and adhere to the lost property policy
Take initial responsibility for managing and resolving any team member queries
Evaluate performance of all team members under your direction, including conducting regular team member appraisals
Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
Positively represent the housekeeping department and Bayleaf Facilities Management in daily operations meetings and any other meetings as required

Shift Pattern:

40 hours a week, Monday to Sunday (24/7 Operation) with 2 off days each week.
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Client Expectations in line with main responsibilities:_

Organise and delegate tasks to team members under your direction
Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
Conduct quality inspections and identify and manage areas where improvements can be made
Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
Ensure all cleaning materials and guest supplies are stored correctly
Check between 30 and 40 rooms daily
Check all vacant ready rooms daily
Recycling and refuse management
Public areas and linen room quality checks and management
Ensure online tool / widgets are utilised to their full potential
Ensure all keys are signed out and in and regular key audits are completed
Assist with the management of lost property
Ensure all maintenance defects are reported and rectified
Promote a culture where all wastage is kept to a minimum
Ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary
Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
Complete audits with your Cluster Manager and or Hotel General Manager, where appropriate and action issues

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Company Expectations in line with main responsibilities:_

Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
Order chemicals and equipment in accordance with company budgets
Ensure records of all linen (including bedding and towels) are maintained

Required experience needed:

Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
Previous people management experience, including training and development
Experience of dealing with budgets, including analysing profit and loss
Desirable to have experience of dealing with Health & Safety matters

Essential skills:

Excellent interpersonal skills
Excellent written and verbal communication skills
Proficient in the use of Microsoft office packages including Word, Excel and Outlook
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