IVA Supervisory Case Manager - Altrincham, United Kingdom - Imperium Financial Recruitment

Imperium Financial Recruitment
Imperium Financial Recruitment
Verified Company
Altrincham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

OVERVIEW Working under the Insolvency Manager the Supervisory Case Manager will be responsible for all aspects of post appointment IVA following the initial meeting of creditors right through to closure - maintaining compliance with internal policies, the InsolvencyAct, Insolvency Rules and relevant Statement of Insolvency Practices (SIPs).


ROLE AND RESPONSIBILTIES The main duties of the Supervisory Case Manager will be categorised into three areas:


Case Management:


  • Assist in completion of tasks across all campaigns to ensure KPIs are adhered to
  • Manage a portfolio of clients from meeting of creditors through to closure
  • Liaise with clients, creditors and other third parties as necessary
  • Provide support to our outsourcing partners in relation to Supervisory functions as and when required
  • Ad hoc duties and projects as required

System Testing:


  • Review and test functionality throughout the case management software to ensure performance is as expected
  • Identify areas of system improvement to enhance efficiency and provide feedback as appropriate
  • Perform regression testing of any new system functionality to be released
  • Assist in data cleanses and system migrations as and when necessary

Complaints Handling:


  • Assist the complaints department in relation to complex complaint queries and escalations
  • Assist the Insolvency Practitioners with any regulatory complaints as required

KNOWLEDGE AND SKILLS:


  • A good understanding of all aspects of post appointment IVA and objection handling
  • Excellent organisation skills and able to prioritise and manage workload
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Ability to work in conjunction with other teams and provide support where necessary
  • Problem solving and analytical skills
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