Support Officer - London, United Kingdom - One Housing Group

One Housing Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Officer
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Development team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for
- profit organisation that is proud to make a genuine difference to people's lives, each and every day.

Join our Development team as a Support Officer:

Our Development team sits at the heart of our vision to provide places to call home, with an aim to deliver 5000 homes over ten years.

We are responsible for the acquisition, delivery and sales of new-build properties across London and the South East.

We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

These are what make us such a great team, working together as one to achieve our vision.

The Role
We have a fantastic opportunity for someone to join us in the position of Support Officer.

Location:
Camden, London

Salary:
£24190,000 per annum

Hours: 37.5 hrs a week, rolling rota, early and late shifts, every other weekend.

Your responsibilities will include:

Work on a rota basis, including out of office hours where necessary
Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
Carry out assessment to identify and prioritise needs
Use SMART goal planning to provide needs led holistic support
Develop and maintain positive links with key stakeholders
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
Where required, administer medication & ensure appropriate records are maintained
Ensure that the service complies with One Housing's standing orders & financial regulations
Adhere to One Housing's confidentiality policies
Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

Demonstrable experience of working with vulnerable adults
Experience of undertaking customer assessments, support planning and keyworking with a clear outcome focus
Experience of promoting Equality & Diversity
Ability to represent One Housing to other agencies and companies where necessary
Strong time management skills and ability to prioritise workload
Ability to communicate effectively in writing including the preparation of letters reports & file notes
Ability to contribute to effective team working
IT skills including use of Microsoft packages such as Word
Ability to provide regular monitoring information as required

The Offer
-
Your
holidays are important to us. **Take up to 28 days annual leave plus bank
-
Lean travel.
Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?
You can buy or sell up to five days annual leave each [not for statutory employees]
- **Get paid to do good.
We offer you two days off on full pay each year to volunteer in our
- **Look after your loved ones.
Our healthcare cash back plan allows you to claim back cash for you and your family's healthcare.
- **Well
done
With our colleague recognition programme you will know when you've done a #greatjob
- **Learning never
One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We're
here for you.
Our employee assistance programme offers counselling and support for you and your family 24/- **Stay book-smart.
Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.
We offer you a career break after 3 years' continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that.

As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes.

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