Medical Receptionist - Bury St. Edmunds, United Kingdom - Mount Farm Surgery

Mount Farm Surgery

Verified Company

Bury St. Edmunds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds.

Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team-member to join our Reception team.

The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail.

Joining a team of 8 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.

The role is for 20 hours per week.

Tuesday: 7:45am-12:00pm

Thursday: 7:45am-12:30pm

Friday: 1:00pm-6:45pm

5.25 flexible hours to be worked in Reception/occasionally in Admin (these hours will be confirmed at least 1 week in advance).

The current rate of pay is £9.64 per hour increasing to £10.42 from April 1st.

In return for your hard work, Mount Farm is delighted to offer:

Generous annual leave entitlement
Membership of the NHS contributory pension scheme
Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
A fully equipped kitchen and staff room

Short telephone interviews will be held on Tuesday 14th February, with face-to-face interviews on Thursday 23rd February.
The successful applicant will be expected to pass a standard DBS check.

Job Statement:

Provide general advice to patients and relatives attending the practice.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Areas of responsibility:

Adhere to the practice charter at all times to ensure the highest possible levels of patient service
Deal with patients both at the desk, and on the telephone, in a professional and courteous manner
Action all tasks in a timely manner
Adhere at all times to agreed workflow and security procedures, including patient confidentiality
Undergo any necessary training required
Ensure the reception and waiting areas are kept tidy at all times
Answer telephone calls as quickly as possible to minimise queue times
Acknowledge waiting patients when dealing with other patients on the telephone
Promote the NHS App, SystmOnline and GP+ Services
Assist colleagues in the Prescriptions Dept. if needed
Attend regular reviews with the Senior Receptionist and Patient Service and HR Manager

From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences.

Job Types:
Part-time, Permanent

Part-time hours: 20 per week

Salary:
£9.64 per hour

Benefits: