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  • Site Support Engineer - Washington, England - DXC Technology

    DXC Technology
    DXC Technology Washington, England

    2 months ago

    £40,000 - £55,000 (GBP) per year *
    Description

    Job Description
    Site based Engineer primarily based on a secure site at Washington, with support required as adhoc for Newcastle and Ridsdale.

    Due to security clearance requirements, we require a sole UK national who holds or meets criteria for SC clearance.
    Main Responsibilities
    As an Analyst, you will be supporting the onsite client with desk side support including (not limiting to):

    Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting

    IMAC's – Installations, Moves, Additions and Changes

    Break-Fix of all in-scope managed devices

    Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices

    Desktop Support including special project activities as they arise

    Supporting the client through project managed tasks – mix of onsite and remote work.

    Asset Management & Stock Management

    Managing the lifecycle of loan user equipment

    Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution

    Act as a central point of contact for the customer

    Software and system fault diagnosis, analysis and fix

    Take responsibility for stock used and follow the correct procedures regarding stock management

    Proactively keeping the customer updated with problem status at all times

    Identifying and reporting risk as appropriate in accordance with the guidelines

    This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

    Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development.

    We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

    Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

    Requirements
    Must have, or be able to obtain UK GOV Security Clearance at SC level

    Full, clean UK Driving License

    Proven trouble shooting skills

    Previous experience in a similar role with ITIL environment

    PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards

    Knowledge and awareness of M365

    Excellent communicator both face-to-face & over the phone

    Administering Windows Share\File permissions.

    Mobile connectivity (E.g. Android/IPhone)

    Knowledge of SCCM

    Confident break fix knowledge of HP Workstation, Desktops & Laptops

    Must be able to deal productively with a high workload with minimal supervision

    Great attention to detail

    At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

    Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
    .

    * This salary range is an estimation made by beBee
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