Technical Services Analyst - Belfast, United Kingdom
1 day ago
Job description
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
Technical Services Analyst to provide support as the first point of contact for customers
reporting IT issues. You will provide an exceptional standard of customer service when
answering calls, responding to customer queries and logging tickets.
Key Responsibilities:
- First point of contact for customers via telephone, email and our customer portal
- Log tickets accurately, with a high level of detail on the ticket management system
- Carry out basic incident resolution (first time fixes) where possible
- Proactively deal with customer queries
- Maintain a positive attitude and a high level of customer service at all times
Skills & Experience:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Interest in Technology
- Experience of the Microsoft Office suite
Additional Information
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Similar jobs
This role is the first point of contact for customers reporting IT issues and requires providing an exceptional standard of customer service. · First point of contact for customers via telephone, email and our customer portal · Log tickets accurately, with a high level of detail ...
1 week ago
We're seeking someone who thrives in a fast-paced client-focused environment and brings high level of customer service skills working collaboratively as part of busy close-knit team equally happy to work with autonomy taking responsibility for own workload seeing things through t ...
4 weeks ago
We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration and ambition. Join us and let's shape the future together. · We believe our people are our greatest asset. That's why we offer a comprehensive benefits package designed to su ...
1 week ago
We are looking for a Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. · ...
1 week ago
We're one of the UK's most forward-thinking law firms built on a foundation of innovation collaboration and ambition Join us let's shape the future together. · Provide high-quality technical support guidance to more than 700 colleagues across Foot Anstey McKees. · Log manage reso ...
4 weeks ago
We are looking for a Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. · ...
1 week ago
We are looking for an IT Service Desk Analyst to join our team in Belfast. The successful candidate will be responsible for providing support to customers and resolving incidents and requests in a timely and efficient manner. · ...
1 month ago
+ Job summary +Job Title: Desktop Support Analyst · The Role · As Desktop Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users , ensuring the smooth operation of desktop systems , and optimizing the performance of Wi ...
1 month ago
We are seeking an experienced Technical Support Engineer to provide dedicated support for a multi-strategy investment platform client operating a hybrid infrastructure environment. · Deliver high-quality remote end-user support. · Manage service requests and incidents using Servi ...
2 weeks ago
Service Desk Administrator provides technical assistance as the first point of contact for end-users. They handle incoming requests, troubleshoot basic IT issues, escalate complex problems, and ensure smooth day-to-day operations. · ...
2 weeks ago
We are looking for an experienced Customer Service Assistant to join our Client Services team in Belfast. You will be working in a small but highly successful team to achieve targets and provide the best standard of service to both internal and external stakeholders. · Answering ...
3 days ago
We are one of the UK's most forward-thinking law firms built on a foundation of innovation collaboration and ambition Join us and let's shape the future together. · The role in 60 seconds · Role: Service Desk Analyst Team: IT Service Desk – Foot Anstey McKees Location: Belfast of ...
4 weeks ago
We are looking for an experienced Customer Service Assistant to join our Client Services team in Belfast. You will be working in a small but highly successful team to achieve targets and provide the best standard of service to both internal and external stakeholders.Answering cus ...
1 week ago
Service Desk Administrator is the first point of contact for end-users seeking technical assistance. · Serve as the initial contact for IT-related queries via phone email or ticketing systemLog categorize and prioritize incidents service requests in the ITSM toolProvide first-lev ...
2 weeks ago
We are looking for a Junior Service Desk Analyst to join our Technical Services team and learn the craft of outstanding first-line support. · A passion for technology and problem-solving · ...
1 month ago
Description · Ready to start your IT career with a team making a real impact in health and care? At System C, we build technology that connects and transforms outcomes across the NHS, local authorities, and beyond. We're growing fast and we're looking for a Junior Service Desk An ...
19 hours ago
We are looking for two IT Service Desk Analysts to urgently join our Digital Services Department team based in Belfast City Hospital. · Serve as a member of the Service Desk function for systems supportComplete technical troubleshooting for issuesPrioritise incoming requests and ...
4 weeks ago
We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst to provide timely and professional assistance to resolve IT-related issues. · Manage and resolve complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environm ...
1 month ago
The Data Services Intermediate Analyst Role of the Account Master Central Team (AMC) within the Data and Regulatory Operations team delivers authoritative client reference data through the AMC platform.This role will sit within the Belfast Entity Data Management team. · ...
1 month ago
We have an exciting opportunity for a Senior Analyst IT Service Desk to join our Information Technology team based in the A&O Shearman Belfast office. · ...
1 month ago