Employee Sale Consultant - Leeds, United Kingdom - Burberry

Burberry
Burberry
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


JOB PURPOSE:


As an
Employee Sale Consultant with Burberry, you will provide an exceptional customer experience for our employee, contractors and guests of our Employee Sale platform.

Through your passion for the Burberry brand in partnership with expert product knowledge you will provide a personalised service to our customers across the world.


This Employee Sale Consultant role is offered on a full time, permanent basis and is based in our Leeds office. Due to the geographical remit of this role, we do require fluency in English as well as Japanese, Korean or Mandarin.

RESPONSIBILITIES:


  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
  • You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist aftersales knowledge
  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working

PERSONAL PROFILE:


  • Passionate about delivering a sensational customer experience
  • Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages:
  • Japanese
  • Korean
  • Mandarin
  • Demonstrable experience in front line customer service role, ideally within Contact Centre environment
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