Customer Service Specialist/product Support - Coventry, United Kingdom - Contact Centre Recruitment

Contact Centre Recruitment

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist/Product Support (French speaking)

- 5 Monday to Friday (some occasional weekend work - made up in lieu)

Hybrid working / Warwick.

Our client, a specialist manufacturer are looking for an exceptional
French speaking Customer Service Specialist to join their Support team on a
Hybrid working basis, two days in office (Warwick) and the remaining working from home.

This position comes with fantastic benefits package along with a base salary of up to
£30,000 such as b
onus scheme, 25 day's holidays + bank holidays, healthcare cash plan and much more

Responsibilities:

Prioritizing daily customer support queries and providing timely resolutions.
Handling technical inquiries from nontechnical users with clarity and expertise.
Working towards achieving an excellent firsttime resolution for customers.
Adapting to the growing needs of our EU business, with an initial focus on 50% French and 50% English queries.

Essential Skills:

Excellent proficiency in English as well as either French (written and verbal)
Demonstrated ability to comprehend technical queries and provide effective solutions.
Prior experience in a French speaking customer service role
Strong organizational and problemsolving skills.
Experience in a digital environment.
Proven track record of generating sales leads.
Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Desirable Skills: