Visitor, Volunteer - Lechlade, United Kingdom - Kelmscott Manor
Description
JOB DESCRIPTION
JOB TITLE:
Visitor, Volunteer & Groups Co-ordinator
HOURS:
Full time including Saturdays during the open season
(April to October).
Four days a week during the closed season
(November to March)
1,673 total hours 92% FTE
RESPONSIBLE TO:
Visitor & Volunteer Manager
RESPONSIBLE FOR:
Volunteers (pool of currently approx. 100 rising to 200)
KEY RELATIONSHIPS:
Property & Estate Manager, Administrator, Curator, Tearoom Manager, Seasonal Front of House staff, Learning & Outreach Officer
SALARY:
£18,823 (£20,460 per annum FTE)
PURPOSE OF THE JOB
To assist the Visitor & Volunteer Manager with all aspects of the day-to-day running of Kelmscott Manor and volunteer activities during its Open Season as well as volunteer administrative activities & training during the Closed Season.
To be responsible for the Group visit bookings throughout the season, liaising with other staff as appropriate.
Working with the Business Development Manager, to be responsible for the administration of the Supporter /Friends of Kelmscott Manor scheme working with other staff to recruit and retain.
MAIN DUTIES AND RESPONSIBILITIES
- Key responsibilities:_
- Admin & Volunteers
- to be responsible for the online volunteer management system including communication, rotas, and training documents
- to ensure that the volunteer rota is efficient for open and group days.
- to provide leadership and supervision of volunteers as directed by the Visitor & Volunteer Manager
- to answer general enquiries and provide information on Kelmscott Manor facilities.
- Group Bookings
- to liaise with the Tearoom Manager regarding pre-booked catering requirements.
- to liaise with the Administrator regarding invoicing etc.
- to liaise with the Visitor & Volunteer Manager regarding volunteer cover for group visits.
- to be the main point of contact for groups when they are on site.
- Visitor Experience & Operations
- to welcome and orientate visitors.
- to provide invigilation in the period rooms as required, ensuring the security of the collections and responding to visitor enquiries/feedback.
- to oversee volunteer rota changeovers during open days
- to assist with daily set-up and end-of-day procedures
- to issue entry tickets and provide till cover as required.
- to drive the electric shuttle bus for visitors when required.
- to assist with occasional out-of-hours events
- to be responsible for the processing and safe accounting of cash, cheque, and credit card transactions
- to monitor all aspects of the site, its use, and its enjoyment by visitors,
- to assist with learning & outreach group visits as appropriate.
- Fundraising & Supporter Scheme
- to maintain the database of Supporter / Friends and donors and all other administration, including Direct Debits, relating to the scheme
- working with the Business Development Manager to contribute to compiling the Friends events programme & general marketing.
- to contribute to and support fundraising and sponsorship initiatives as required.
- General
- to always take reasonable care of your own health and safety and to maintain an awareness of the wellbeing and health & safety of Volunteers.
- To undertake any other tasks and duties reasonably required by the line manager.
PERSON SPECIFICATION
ESSENTIAL
DESIRABLE
Training, Experience and Qualifications
- Experience of providing excellent service to the public
- Experience of working or volunteering within a heritage environment
- Experience or understanding of Friends/memberships schemes.
- Experience of administration
- Experience of working with volunteers
- Understanding of Gift Aid Schemes
- Demonstrable understanding of the principles of excellent customer care and visitor service
- Ability to plan effectively, often under pressure, and work to deadlines.
- Ability to work well within a team as well as on own initiative.
- Excellent oral and written communication skills
- Full driving licence
- Good level of IT skills, including MS Office
- First Aid Certificate
- Maintains and expects high standards of honesty and integrity.
- Keen to develop new skills in self and others.
- Able and willing to work with a diverse range of visitors and colleagues.
- Reliable and punctual
- Approachable with a positive and enthusiastic