Inbound Sales Advisor- Uk Warranty- Ft-office Based - Houghton le Spring, United Kingdom - Pacifica Group Ltd

Pacifica Group Ltd

Verified Company

Houghton le Spring, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note All training and sign off's will be conducted in office"

There is opportunity to be able to work from home also.
Sales & Customer Account Specialist

UK Warranty (Pacifica Group)

Over view

Customer & Clients

Provide world class customer experience related to the registration of a warranty & the sale of extended warranty, ensuring the customer is provided with all the information and benefits, and effective objection handling and supported end to end throughout the sales journey.
Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
Be available to cover any shift requested by management within an 8am8pm period 5 days a week reasonable notice will be given of any shift change.
Ability to handle multiple streams of communication with team & manager and incoming calls simultaneously.
Sales successfully achieved in line with requirements set out per client following training briefs rules and processes and compliance.
Maintain internal relationships with Engineers, Engineering Support when booking in Repairs for Repair & Care/Covers.
Comply with Data Protection Act rules.
Take ownership of your customers account end to end until papers received and customer is happy, be a point of contact direct until this has been achieved.

Key Responsibilities

Proactive and consistent in the generation of successful and compliant sales.
Taking calls, building rapport and selling extended warranties.
Achieve and over achieve weekly/Monthly set targets.
Creating a world class customer experience, going the extra mile to ensure our customer is happy and fully understands the product.
Growing the business, remaining profitable.
Directing customers in to the correct area of the business, if we cannot help and do this professionally and accurately every time.
Participate with Head of Consumer Sales & Team Management to review performance and targets and agree plan of action.
Participate in Monthly/Quarterly 121 with line manager, feedback sessions and coaching.

Experience and Skills

Excellent communication skills
Flexible working approach
Must be able to work in office if asked too.
Drive / Selfmotivation
Capable of working in a fastpaced environment
Capable of multitasking
Proven sales track record
Customer service and sales experience
Understanding numeric data
Being proactive and flexible
Information technology ability
Courteous and professional

General Conditions

Home working ability must have internet connections and a private space to work from home.
Ability to work from Head Office if required this could be on a rotation basis or on request.
Attend briefings 15 minutes before shift start to set up the day with team and managers.
Satisfactory DBS
Take ownership and accountability of all equipment,following all guidelines to avoid unnecessary system outages, such as closing down accurately on an evening to allow for system updates.

Key Performance Indicators

The below targets are a requirement

Sales 810 per day min. (or pro rata), 1 sale per productive hour.
Pause time <45 mins excluding breaks and lunches.
Compliance = 95%, accept feedback and act on this immediately.
Great communication skills with customer, team and management.
Open and reactive to all feedback from customer, coaching and updates.
Help to motivate self and others, creating a supportive and happy environment.
Be available for our customers at all times, monitoring queues and avoiding long wait times for our customers where possible.
Note to be added to every account where possible to keep the customer accounts up to date.
Adhere to call quality and customer service standards on every call.

Monday

Friday
08:45 am Brief with team and manager.
Current hours requested : 9am5pm Dialling
Must be flexible

- notice of any change will be given.

Salary:
£18,525.00 for 6 months and then £19'500 thereafter -plus Commission uncapped throughout the full period.