Service Desk Specialist - Derby, United Kingdom - STERIS

STERIS
STERIS
Verified Company
Derby, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Position Summary:

STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the globe

We are currently recruiting for a Service Desk Specialist to join this incredible journey and make their impact.

The Service Desk Analyst is generally skilled in all areas of the front-line IT customer support.

Professionalism and cooperation when working with customers, team members and management is essential.


Duties:

As a Service Desk Analyst within Steris you will:

  • Provide first level Service Desk support to STERIS employees.
  • Provides phone support for end user problems and requests.
  • Uses appropriate problem recognition, research, isolation and resolution steps.
  • Perform computer hardware and software related repairs.
  • Perform wireless device troubleshooting.
  • Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
  • Provides support for facility, remote facility and home based users.
  • Provides support for USA and other global facilities.
  • Monitors and responds to ticketing system assignments.
  • Escalates when needed; notifying appropriate I.T. resource.
  • Participates in on-call rotation of Service Desk after-hours support.
End User Administration


  • Configures and deploys mobile devices and performs wireless administration.
  • Creates and maintains standard operating procedures and knowledge base articles

Skills:


Skills Required for this role include:

Soft Skills
a. Telephone etiquette with professional verbal and written communication skills
b. Listening and questioning skills
c. Self-starter who adapts readily to changes in workload, staffing and scheduling
d.

Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.

e. Able to multi-task and seek out the appropriate resources independently to resolve issues.


2. Technical proficiency
a_


Account Management:
_
ii. Password
iii. Joining computers to Active Directory
- b


Software:
_
i. Windows Operating System, current and prior versions
ii. Microsoft Office including Outlook
iii. Spyware and virus software
- c


Hardware:
_
i. Computer - laptop, tablet and desktop
ii. Wireless - smart devices


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.


STERIS is a $5 billion, publicly traded (NYSE:
STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.
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