Administration Assistant - Leicester, United Kingdom - Building and Land Guarantees Ltd

Description

Job Purpose:


The main purpose of the role is to manage the insurance process from the date that the responsibility for the file is passed across from the sales team, to the inception of policy cover and provision of policy documents, ensuring the timely provision of accurate documentation.

This process includes dealing with client questions, ensuring that BLG are actively managing the technical inspections for the client, and reporting to the results of the inspections to the client. Raising remedial items with the client so they are aware of these, and offering proactive solutions to how any remedial items can be dealt with. This extends to include ensuring that any client questions are professionally and accurately answered in a reasonable timescale. All paperwork associated with client's policies must be handled in line with Regulatory and Company procedures.

The role of Account Manager also involves ensuring that all documentation is accurately stored in the Company computer shared drive. Any other technical and accounts matters arising out of handling the client are also to be dealt with.

Opportunities may arise for repeat business from clients being handled, and it is expected that the Account Manager may be expected to deal with these when these situations arise when best placed to do so. This may involve passing the enquiry onto a member of the Sales Team to deal with.

Main Duties and Responsibilities:

• Monitor the development and actively manage the progression of new project developments including liaison between Insurers and clients to ensure that the required procedures are followed and any matters arising are handled in a professional and effeicient manner.
• Ensure the correct and timely issue of documentation to insurers and clients
• Monitor and assist contact between clients and insurers
• Ensure that the company are in receipt of Insurers remediation reports and the client is receiving these in a timely manner. Also ensure that the client is aware of the implications of any remedial items in the reports where appropriate and assist in resolving any outstanding items where possible
• Collate the necessary technical information and certification required by Insurers to enable the issue of covernotes or certificates for new projects
• Coordinate the issue of covernotes and certificates and check to ensure that these documents are accurate, correct and in accordance with the client's requirements. Send these documents and/or copies of them to the client along with the standard closure wording
• Arrange collection of outstanding accounts where necessary and deal with any accounting queries
• Actively manage the diary system and diary items arising from this
• Deal with new business enquiries where this is sourced from existing connections

10 - Respond to all enquiries from current and prospective clients.

1- To work at all times within Regulatory and Compliance requirements

1- Prioritising and managing work flow to ensure that all work is handled in the correct order of priority and that any questions about progress with work can be answered accurately.

1- Any other reasonable duties which support the role and support company strategy


Skills, Knowledge and Experience Required:

• Ability to work under regular pressure
• Willingness to take on client issues and assist in providing or facilitating resolutions
• Ability to handle very complex and occasionally confrontational phone calls, and be a referral point for such calls
• Organised, good at prioritising and effective at time management
• Availability to attend external meetings as and when required
• Availability outside normal working hours
• To be available as a contact point for other members of staff to assist with queries/questions
• Be detail conscious, accurate and conscientious to ensure work is always completed on time and to a high standard
• Able to both follow a strict process and also be able to show flexibility to make things fit and work
• Excellent communication skills to be able to work effectively with staff at all levels as well as customers and professional suppliers
• Good knowledge and ability to use computers, especially MS Office (esp Outlook, Excel, Word) and work within company systems

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£28,000.00 per year


Benefits:

• Casual dress
• Company events
• Onsite parking
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

COVID-19 considerations:
Hand sanitiser available


Education:

• A-Level or equivalent (preferred)

Experience:

• Administrative experience: 3 years (preferred)

Work Location:
In person

Application deadline: 17/06/2023

Reference ID: 001/MJ/5463