Senior Task Administrator - Worthing, United Kingdom - Equiniti

Equiniti
Equiniti
Verified Company
Worthing, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Management Level

H

We require an enthusiastic and technically capable individual to take provide some of these key services.

This is a fast-paced environment with constantly changing priorities, so they need to be adaptable and willing to take on new challenges where required.


Core Duties/Responsibilities

  • Ensure the smooth running of daily services, achieving time critical targets, and maintain and operate all services within agreed operational and client SLAs
  • Manage the flow of your daily work, utilising the allocated resource which will fluctuate based on volumes and priorities across the wider team
  • Review information and instructions received from clients, helping to decide on the most appropriate course of action
  • Providing feedback and advice to clients in a clear and easy to understand way
  • Identification and escalation of issues through root cause analysis, taking appropriate steps to avoid a reoccurrence
  • Maintain appropriate controls to reduce and remove entirely, where possible, any associated risks within services
  • Presentation of data and reporting to senior management and key stakeholders
  • Escalate issues quickly and appropriately where they arise, providing advice of the best course of action
  • Embrace a culture of continuous improvement across services, identifying areas requiring change and prioritising appropriately Chairing service meetings when necessary, assessing priorities and risks, highlighting to management where appropriate
  • Prepare client figures and reporting of data for client invoicing, and for reporting direct to the client or internal teams as required
  • Participate in training, both in house and external, when required to ensure skills are up to date.

What We Offer (UK ONLY)
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Save For Your Future:


  • Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
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All Employee Long Term Incentive Plan (LTIP)
  • Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
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Health and Wellbeing
  • Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

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Employee discounts
  • Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

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Flexible Benefits
  • The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

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Time Off
  • Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

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Winning together
  • Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
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