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Customer Services Lead - Dunstable, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

Dunstable, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Services Lead

Salary:
£35,000 - £40,000pa

Location:
Dunstable

Contract:
Permanent

Hours:
Monday to Friday - 8am - 4pm

Do you want to work for a well-established and leading organisation?

Do you have a strong background in customer services and work well independently?

This is an exciting opportunity for a Customer Services Lead to join a global organisation in their UK office

SKILLS REQUIRED

Proven experience in a customer service position.
Works well on own initiative.
Excellent decisionmaking skills
Experience using CRM system e.g Oracle, SAP or similar
Excellent communication skills
Good attention to detail

RESPONSIBILITIES

Processing customer orders and uploading purchase orders onto the CRM system.
Leading day to day customer services.
Resolve customer queries and complaints.
Update customers on delivery times.
Check stock availability and reorder times where necessary.
Liaise with suppliers, arrange deliveries and collections.
Maintain and update customer records.
Invoice creation.
Upsell to customers to increase overall sales.
Assist customers with accounting queries.
Inventory management, stock control checks and forecasting.
Audit management.

BENEFITS:

28 days holiday + bank holidays
Annual bonus
Excellent pension contribution
Free parking on site
Casual dress
Opportunity to travel

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