Cctv Controller - London, United Kingdom - UniTrust

UniTrust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced, highly motivated CCTV Controller to work at one of our prestigious sites. It is an exciting time to join our award-winning Company as we continue to grow and secure a number of high-profile corporate security contracts within the central

Monday to Friday nights - 5 Nights, 2
Rest Avg: 60 hours
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A competitive wage (£13.72 per hour)
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Pension scheme
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Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident London region.

Role:

Working within this flagship building and prestigious environment near Liverpool Street, your primary role is to ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout availing of the onsite security systems.

As a CCTV Controller you will supervise all aspects of the client's/tenant's security requirements and support the Security Manager in the day-to-day running of the security function.

at all times.

Responsibilities:

Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client and tenants
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional, and respectful
Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA, GDPR or other relevant regulations
To complete any other reasonable task as instructed by your line manager or other Senior Manager, either

Security CCTV Controller duties:

Working within a busy control room environment, you will be monitoring access control, CCTV, fire detection alarm systems and providing effective reporting to the wider security team and relevant third parties stakeholders
Provide a highly visible proactive security approach with emphasis on access and egress controls.
To operate internal / external security CCTV systems on a regular basis ensuring familiarity of site layout, building and GDPR processes.
Upkeep of key asset tracking and other administrative tasks pertaining to the security control room and workload activities archiving daily paperwork, clear reporting writing, ID card management, IT movement, records etc.
Providing a customer focused service, always maintaining a professional and courteous manner towards the public, the client, residents, and colleagues.
Comply with all GDPR procedures and processes
Ensure Health and Safety of staff and visitors as per safety file. Responding to all emergencies in accordance with Control Room procedures.
Be fully conversant in site SOP's
Effectively respond to security incidents and escalate via the appropriate channels
Assist supervisor in their daily duties
Actively monitor CCTV to ensure the Security team are proactively identifying any risks or fault

Essential Skills CCTV Controller

Valid SIA SG/DS licence
CCTV Licence
Demonstrate the ability to think and act quickly in emergencies or under pressure
Surveillance and access control system knowledge
Excellent Communication Skills.

Desired Skills

Previous CCTV/Controller experience desired
Excellent oral, written communication skills, interpersonal skills, and confidence
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multitask and prioritise to help solve problems and overcome challenges
Selfconfidence and an interest in selfdevelopment.
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
Flexibility regarding working practices, hours, and responsibilities.
Enhanced communication, listening and customer service skills First Aid at work or the ability to train and retain this qualification i