Head of People - Harrogate, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Harrogate, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Description Salary £30-£35,000 per annum plus benefits package**
full time 37.5 hours a week


Home Instead is leading the way to be the number one choice for quality care delivered at home by its team of dedicated Care Professionals.


We are looking to recruit a highly motivated individual to lead and support the People Experience team to ensure timely recruitment of high-quality Care Professionals with focused and effective strategies for engagement and retention.

Our mission is to promote Home Instead as an employer of choice in the local community.


Job Description Recruitment**- Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.

  • Lead all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the People Experience team.
  • Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means and interesting, innovative, and timely content for social media.
  • Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
  • Monitor ratio of Care Professionals to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.
  • Support the creation of a succession plan to support future business growth.

Training

  • Lead all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the People Experience team.
  • Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
  • Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.
  • Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
  • Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
  • Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
  • Research and utilise funding from local sources.

Retention and Structured Support

  • Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
  • Responsible for monitoring fieldbased observations and ensure supervisions and appraisals are recorded and kept up to date.
  • Monitor the quality of annual appraisals and coach and develop key players in this area.
  • Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
  • Monitor staff welfare, morale, and wellbeing.
  • Responsible for planning structured team meetings and social events.
  • Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
  • Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
  • Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.
  • Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
  • Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
  • Conduct annual appraisals for your own team.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Support the operations team with any people related issues.
  • Take and follow advice from external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications Essential Criteria**- Have a degree or equivalent qualification or experience in Management.

  • Proven experience within a generalist HR role including:
  • Delivering training & development programmes; a qualification is beneficial.
  • End to end recruitment.
  • Retention and engagement methods.
  • Good basic understanding of employment law and HR processes and procedures.
  • Be confident and selfmotivated with the ability to build and maintain strong positive external community relationships to promote the opportunities available at
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