Customer Service Delivery Specialist - Birmingham
21 hours ago
Job description
Salary:
£34,068.06
Location:
Hams Hall
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
The role is instrumental in supporting the key account managers and our operations team in delivering the operational service to our clients.
Daily you will create reports for the clients which will include stock levels and shipment status which allows the clients to deliver exceptional service to customers.
Your tasksManaging daily operational performance and KPI achievement
Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues.
Lead and/or support internal and external weekly sync meetings and drive completion of relevant actionsParticipate in monthly and quarterly client meetings, providing insight for all service-related matters.
Investigate and resolve any customer queries in line with their SLA
Manage operational and transport performance for launch events
Analyse information for weekly KPI reports and provide written investigation results and corrective action
Analyse scheduled cycle count data and follow up actions in line with customer requirements and agreed process
Maintain client-relevant performance reports including open orders, returns, and backlogs.
Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews)
Provide operational data to support monthly invoicing processing
Identify and record VAS tasks performed and ensure costs are captured
Analyse client forecasting and highlight potential issues i.e. capacities or consumable volumes
To ensure that all claims for loss or damage are administered in line with the published process.
Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities.
Your profile
You'll be customer-focused with a proactive approach to problem-solving as well as:
Confident when dealing with complex multi-department situations.
Able to communicate effectively through both oral and written methods
Highly organised with the ability to prioritise workload and deal with conflicting priorities.
Analytical skills with the ability to translate the information into an easy-reading format.
Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI
Excellent stakeholder management
What We Offer
25 days annual leave plus 8 bank holidayswith the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Free Parking
Similar jobs
Salary: £34,068.06 · Location: Hams Hall · Hours: 40 hours per week, Monday to Friday 08:30 – 17:00 · The role is instrumental in supporting the key account managers and our operations team in delivering the operational service to our clients. You'll be the first point of contact ...
9 hours ago
We're looking for warm, professional and reliable Home Delivery Specialists (Driver) to join our dedicated distribution team. · ...
1 month ago
The Digital Product Delivery Specialist plays a central role in ensuring the successful delivery of digital projects from start to finish. · This position involves managing project timelines, understanding and documenting client requirements, and working closely with digital engi ...
2 weeks ago
We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. · ...
1 month ago
We're on a mission to drive the global renewable energy revolution. In an exciting dual role, we're looking for Delivery Drivers/Warehouse Operations Specialists to work alongside our expanding low carbon technology installation teams. · At Octopus, the customer is at the heart o ...
1 month ago
We're on a mission to drive the global renewable energy revolution, · We deliver smart energy, low carbon solutions for our customers. · In an exciting dual role, · we're looking for Delivery Drivers/Warehouse Operations Specialists to work alongside our expanding low carbon tech ...
1 week ago
We're looking for Delivery Drivers/Warehouse Operations Specialists to work alongside our expanding low carbon technology installation teams and provide exceptional service to both internal and external customers. · This is a new operation and a new role, which you will have the ...
1 month ago
We are recruiting a hands-on Procurement Implementation Manager to support the delivery of procurement solutions for a growing client base. · Implement agreed procurement processes and tender documentation for new and existing clients · Coordinate updates to procurement and tende ...
1 month ago
We are looking for a Project Manager to support the delivery of Affordable Homes and Specialist Supported Housing across the UK. · This role sits at the heart of our development activity, · helping turn partnerships into high-quality homes that make a real difference to people's ...
1 month ago
This leading international law firm has a strong UK presence, · and is known for providing high-quality legal advice to clients across sectors including energy, · financial services, and real estate.We're looking for a tech-savvy and proactive Product Specialist · to help deliver ...
3 weeks ago
This is a senior, · hands-on Technical Services role offering full ownership · of Hard FM delivery across a large, complex and fully occupied city-centre estate. · Senior on-site lead for technical services and Hard FM across a large, fully occupied estate comprising 6–7 building ...
4 weeks ago
In-House Tech Recruitment Resourcer · Hybrid – 2/3 days in the office, Kent based · £30,000 – £45,000 · We're partnering with our client to recruit a proactive and driven Recruitment Resourcer to support hiring across specialist Technology roles. This position is initially offere ...
20 hours ago
A growing fintech-led organisation seeks a Procurement Implementation Specialist to lead payment solutions delivery in public sector clients. · Lead sourcing/procurement workstream within public sector client projects · Draft tender and contract documentation incorporating new pr ...
1 month ago
+Job summary · A Digital Product Specialist will be responsible for delivering and improving digital products for vehicle testing services. · +ResponsibilitiesAnalyse product data to highlight benefits of changes. · Present recommendations to stakeholders. · ...
1 month ago
The National Contracts Manager will oversee the delivery of nationwide projects involving specialist/bespoke fire-rated cabling containment systems and ductwork systems. · ...
3 weeks ago
We're looking for a Project Manager to support the delivery of Affordable Homes and Specialist Supported Housing across the UK.This role sits at the heart of our development activity, helping turn partnerships into high-quality homes that make a real difference to people's lives. ...
1 month ago
We are hiring a Software Project Manager within our Software Service team. You will lead project-oriented teams from initial RFP to completion. · You will oversee total implementation by managing software projects and teams from creation of Statement of Work through management of ...
3 weeks ago
We are recruiting a Specialist Nurse within the Forensic Assessment, Consultation, Treatment & Training (FACTT) Service. · We are seeking an experienced nurse with a background in community and forensic work with adults with learning disabilities and/or autistic adults . · Applic ...
1 month ago
They are looking for a Technical Business Analyst with strong experience working alongside software engineering teams to bridge the gap between business requirements and technical delivery. · ...
3 weeks ago
Data Warehouse Specialists (Contract) · NHS Organisation | Midlands · Outside IR35 | 4+ Month Contracts | Excellent Day Rates Available · 1 Day On-Site / 4 Days Remote · Immediate Stars, · We're looking for delivery-focused contractors who bring energy, adaptability, and strong p ...
1 month ago