Student Enquiries Advisor - Sheffield

Job summary

We are recruiting two permanent posts (full-time and part-time) in the Student Enquiries Team. The Enquiries Adviser role is an opportunity for someone with a passion for excellent customer service who is looking to use their skills to improve the student experience.

Responsibilities

• Provide a comprehensive, friendly and professional general enquiry service for current students and graduates / alumni of the University
• Be the first point of contact on a busy information desk dealing with enquiries from students, graduates, staff and visitors.
• Be the first point of contact in handling emails, phone calls, live chat and handling online orders for documents for queries from students, alumni and the general public.

Qualifications

• Experience working in a customer enquiry handling role.
• Good understanding of the importance of supporting and enhancing the student experience.
• Good organisation skills, including an ability to prioritise your own workload and the workloads of others effectively to meet deadlines
• Excellent customer service skills, with experience of responding efficiently and effectively to face to face, phone and email enquiries.
• Ability to work efficiently within a busy environment and prioritise workloads to resolve conflicting demands with minimal supervision.
• Good interpersonal skills with the ability to deal sensitively with students from a wide variety of cultures in order to provide accurate and comprehensive information and guidance for students and staff.
• Effective communication skills, including report writing and presenting to range of audiences
• Ability to collaborate with others working effectively as part of a team, across teams and independently.
• Experience of dealing with confidential information, sensitive issues and difficult situations, ensuring adherence to correct procedures.

Benefits

• A minimum of 38days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework

• A range of generous family-friendly policies

• paid time off for parenting and caring emergencies

• support for those going through the menopause
• paid time off and support for fertility treatment
• and more

Job description