Customer Service Representative - Aberdeen, United Kingdom - JAB Recruitment

JAB Recruitment

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JAB Recruitment are currently looking to source a Customer Service Representative on behalf of their Oilfield Services client based in Aberdeen.

As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our clients Customers, whilst continually striving for service excellence and making the company the preferred supplier to their Customers for Spare Parts.

In collaboration with the Sales team, you will quote and pursue customer orders and support the customer where possible, you will also be a key part of continuous improvement projects in order to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.

DUTIES & RESPONSIBILITIES:

Receive, review and respond to Customer requests for Spares quotations / enquiries within a timely manner and according to departmental KPI's.
Ensure that Customer requirements are processed including consideration to applicable customs regulations.
Process Customer order entries and keeping the Customer informed of their order progress.
Maintain Customer quotes, Sales Orders and communication within the NOV database.
On time delivery; interaction with internal NOV departments to ensure the Customer promise dates / demands are met.
Act as liaison with Customers, whilst interacting with various NOV Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.
Market pricing / trend awareness, and advise Spares Manager of pricing discrepancies accordingly.
Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
Prepare monthly Customer sales reports as arranged.
Interact with Capital Sales department to identify and follow up on Spares orders as required.
Participate in the rotational oncall system.
Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
Comply with all departmental and company procedures at all times.

SKILLS & EXPERIENCE REQUIRED

An ability to understand, evaluate and prioritise workload (Functional / Technical skills).
Able to understand the business needs and drivers (Business Acumen).
Able to adeptly learn the context of a challenge and quickly integrate new skills (Learning on the fly).
Delivers solutions and decisions that are effective and constructively impact both NOV and our customer's organisation (Decision quality & problem solving).
Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing).
Be quick to identify critical information and respond appropriately (Priority Setting.
Able to apportion time effectively to complete tasks (Time Management).
Able to define, work within and improve business processes based on immediate and future business needs (Process management).
Imbued with a strong sense of customer focus (internal/external) (Customer Focus).
Committed to selfimprovement and development through the role in order to achieve career goals (Self

- development).

A candid team player who collaborates with peers to solve problems (Peer Relationships).
Firm and diplomatic when negotiating (Negotiating).
Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values).

Salary:
£14.36 per hour

Schedule: