Technical Manager - Basingstoke - Xact Placements Ltd

    Xact Placements Ltd
    Xact Placements Ltd Basingstoke

    23 hours ago

    Full time
    Description
    Technical Manager / IT Manager

    Location:
    Commutable to Basingstoke (regular client site visits)

    Salary:
    £50,000 – £65,000 + company car

    Type:
    Permanent, full-time


    We're working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.


    This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.

    The Role


    Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.

    The remainder of the role will focus on leadership, service improvement, and building out the engineering function.


    Key responsibilities include:
    * Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership

    * Acting as the senior escalation point across multiple customer environments

    * Providing hands-on support across Microsoft technologies and core infrastructure

    * Conducting client visits, technical reviews, and solution discussions

    * Defining technical standards and improving service delivery

    * Hiring, onboarding, mentoring, and managing support engineers as the team grows

    * Working closely with the owners to shape the technical roadmap of the business

    Technical Background

    The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.


    You should have experience across:
    * Managed Service Provider environments (essential)

    * Microsoft stack:
    Microsoft 365, Azure, Windows Server, Active Directory

    * Networking fundamentals (routing, switching, VLANs, Wi-Fi)

    * Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)

    * Supporting multiple client environments with varying requirements

    About You

    * Strong technical background within an MSP or multi-client environment

    * Comfortable spending a significant portion of time on client sites

    * Either already managing engineers or ready to step into your first formal management role

    * Confident, credible, and professional when dealing with customers

    Why Apply?

    * A genuine opportunity to build and lead an engineering team

    * High level of autonomy and influence

    * Varied, hands-on role with significant customer interaction

    * Supportive, owner-managed MSP with short decision-making lines

    * Clear progression as the business continues to grow

    This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided

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