Sr. Retail Sales Associate - Birmingham, United Kingdom - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description:

Job Purpose:

This is a fixed term contract from around August March 2024. The Senior Brand Ambassador partners with the Store Leadership team to assist in all functions of a Canada Goose retail location. Execute the plans, strategies and tasks developed by the Store Leadership team to support the various store functions in relation to sales, NPS, clientele development, operations, stock management, logistics, shrinkage and merchandising. Ensure a positive work environment, internally and externally, while driving an experience that allows customers to continuously conquer the outdoors. The Senior Brand Ambassador acts as a mentor to the Brand Ambassadors to ensure a high level of excellence in all areas of responsibility to maintain Canada Goose's expectations of guest experience, quality, and authenticity.

Key Responsibilities:

Performs store opening and closing procedures in alignment with company standards. Is required to act as a keyholder in line with business requirements.
Achieve or exceed individual sales targets
Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
Achieve or exceed NPS benchmarks in relation to storytelling and Basecamp recruits
Support the Store Leadership team with guest issue trends by investigating problems, developing solutions, and coaching Brand Ambassadors on managing similar challenges in the future
Train standard operating procedures: ensure store associates have the proper understanding of Standard-OperatingProcedures (SOPs) and the potential impact on the business
Have exceptional product knowledge to maintain proper inventory metrics such as in/out of stocks and best sellers
Achieve or exceed operational targets including but not limited to shrinkage results for the respective location
Receiving deliveries and checking for barcode accuracy
Complete weekly cycle counts & take a leading role in periodic inventories
Maintaining back of house area in compliance with company standards
Be a shrinkage ambassador and maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
Motivate, coach, and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
Coach and mentor Brand Ambassadors to improve performance and develop future leaders
Ensure highest level of customer service aligning with Canada Goose's expectations of quality and authenticity
Handle all POS transactions accurately including sales, refunds, and exchanges
Contribute to positive employee relationships through effective communication, teamwork and partnership with coworkers and leadership
Demonstrate values and behaviors consistent with Canada Goose's culture

Experience, Education and Designations:

1 to 3 years of Junior retail management experience
Post-Secondary degree or certificate an asset but not essential
Experience working with affluent and luxury brands an asset
Exceptional communication skills required with the ability to present morning briefs or training

Knowledge, Skills and Attributes:

Leadership Skills development of talent
Excellent communication and interpersonal skills
Ability to establish and maintain strong interpersonal relationships
Work with empathy and respect with both colleagues and guests
Excellent attention to detail, takes initiative, and promotes a positive working environment
Strong time management and organizational skills, ability to multitask in a fastpaced environment
Selfmotivated, eager to learn and able to work independently and know when to seek guidance
Strong grasp of presenting to groups and managing product knowledge (PK) sessions
Basic skills in Microsoft Office; specifically, Word, Excel and Outlook
Proficiency in local language (store location specific). Confident oral skills in a second language is highly desired
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
Ability to conduct oneself in a professional and luxury manner whi