Sortrefer - Regional Support Executive - South Shields, United Kingdom - Sort Group - SortRefer

Description

Sortrefer are seeking a Regional Support Executive to join our busy team.


Qualities:

• Excellent Communication Skills verbally and written
• Be highly motivated
• A selfstarter
• Able to demonstrate a proven track record of achieving sales targets
• Excellent listening skills
• Excellent interpersonal and problem solving skills
• Experience in the Financial services / mortgage advise sector is desired, but not essential as training will be given.

Job Profile
SortRefer is an online conveyancing portal. We embrace the latest technologies to speed up client communication and case management to deliver the best possible service.

If you're hardworking and looking for a friendly, fast-paced environment, then SortRefer will be perfect for you.

The role is to work within a small team acting as primary contact for brokers, introducers, and suppliers; as well as proactively making outbound calls to grow business levels within your region.

Role Overview

• To act as primary contact for brokers, introducers, and suppliers by handling all incoming calls and queries
• To proactively manage cases and provide brokers updates before queries are raised
• To act as a point of escalation and improve confidence for any introducer placing cases through SortRefer
• Responsible for a portfolio of regional accounts and through proactive sales conversations, grow business volumes as agreed
• To work in partnership with your assigned Regional Account Manager to grow business levels within your region
• To always represent the Sales Team with professionalism providing excellent customer service

PRINCIPAL ACCOUNTABILITIES:

• Answer incoming telephone calls from brokers, introducers, and suppliers, handling all queries raised and ensuring calls are answered in a timely manner
• Support the Regional Business Development Manager with followup calls, case queries and updates and appointments.
• Regularly contact introducers in your region to assess service levels, assist with cases, and grow business levels. Discussing pending instructions and product features & benefits
• Proactively make outbound calls to potential new Customers.
• Be able to confidently demonstrate the SortRefer portal to users and ensure product and industry knowledge is kept up to date, highlighting why a client should use SortRefer
• Build relationships with key contacts throughout the client and supplier base including case handlers
• Be able to demonstrate knowledge, passion and enthusiasm when dealing with external parties
• Ensure proactive communication to all areas within the Group
• Ensure optimum levels of productivity and deadlines are always met

Package

• 20 days annual leave with _
  long service accrual_ + _
  birthday holiday_ + bank holidays

- _
Company pension_
- _
Life insurance scheme_
- _
BUPA Cashplan scheme (after successful probation period)_
- _
Commission package (after successful probation period)_


Salary:
£23,000.00-£25,000.00 per year


Benefits:

• Company pension
• Free parking
• Life insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

Telephone Sales: 1 year (required)


Work authorisation:

• United Kingdom (required)

Work Location:
In person

Application deadline: 12/04/2024