Sales Support Administrator - Wilmslow, United Kingdom - Didsbury Engineering Co Ltd

Didsbury Engineering Co Ltd

Verified Company

Wilmslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

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JOB PURPOSE:

To assist the with the efficient and smooth running of the Sales Department by ensuring function processes are followed, customers are communicated with effectively in terms of quotes, orders and delivery updates, whilst also looking to help grow future business sales.

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PRIMARY ACCOUNTABILITIES:_

Manage sales enquiries, produce quotes and process new orders
Build and maintain strong professional relationships with key customers, ensuring that the CRM System is kept uptodate
Quote generation including supply of relevant technical and Export control information advice in line with Group policies/procedures
Attend customer sites for UK sales visits (Occasionally abroad)
Liaise with Design, Purchasing and Production departments regarding large projects and PDS orders to ensure SLAs are met, escalating to management where this is not possible
Provide Customer Helpdesk support i.e. product operation and maintenance queries, advise on relevant regulations and safety standards, warranty claims and product complaints
Maintain an uptodate knowledge of products and services and cross and/or upsell when liaising with customers
Assist the Finance Department with customer credit control
Produce relevant customer market research
Provide relevant export control support where appropriate

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ESSENTIAL PERSONAL SKILLS / ATTRIBUTES:_

Experience in sales / account management environment.
Computer literate, with good knowledge of Word, Excel and Outlook
Good standard of written and verbal English with an excellent telephone manner
Positive approach / attitude to customer service (both internal and external customers)
Creditable and able to liaise confidently with both internal and external stakeholders including customers, suppliers and regulatory bodies
Professional conduct demonstrated at all times with the ability to remain calm under pressure
Ability to work unsupervised and provide guidance to junior members of staff
Attention to detail and ability to prioritise workload
Continuousimprovement mindset; highlight inefficient processes and suggest changes

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DESIRABLE SKILLS / ATTRIBUTES:_