Spa Receptionist - Cheltenham, United Kingdom - C-Side Spa

Description

Job:
Spa Receptionist at Cowley Manor


Based in:
Cowley, Cheltenham


Reports to:
Spa Management

We provide C-Side spa members and guests with highest possible standards of leisure facilities, spa treatments and guest service.

You will create a relaxing, calm and welcoming first impression for all Cowley Manor guests and members that will ensure they relax and improve their wellbeing in beautiful surroundings.

You will be passionate about going the extra mile to exceed your guest's expectations by providing positive, friendly guest service ensuring that you create a Moment of Magic at every opportunity that will make them want to visit us again and again.

Performing all treatments according to our procedures, high standards and guest focused approach at all times.


DUTIES AND RESPONSIBILITIES

Guest Experience

• Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.
• Be the main contact for all guests, prior, during and after their experience. Greet guests upon arrival, in a friendly and attentive manner, showing guests how to safely use the spa facilities and to give full tour of spa facilities.
• Works as part of a great team providing exceptional guest service.
• Exhibits a confident, friendly, and positive attitude when dealing with all guests.
• Ensures that all aspects of the 'guest treatment journey' is followed with every guest according to the standards of excellence.
• Provides guest with effective information.
• Takes ownership and responsibility to notice when the guest is experiencing a Moment of Misery & report to spa management. Turn it into a Moment of Magic & deals with this head on.
• Promotes Cowley Manor leisure services and spa treatments, retail products whilst delivering excellent guest care (in and around the spa).
• Ensure the whole package is delivered & is always in line with the Experimental' s standards.
• Ensure a smooth running of the spa by being part of a team.
• Ensure treatment consultation forms are ready for all spa therapists.
• Focus on understanding the individual needs of each guest.
• Ensure children swim times are met.
• Work to meet business demand.

Promotion of the Venue

• Complies with all presentation of public areas.
• Ensures guest satisfaction by maintaining a clean, safe facility.
• Cleans and maintains spa presentation throughout shift as per standards as agreed by management.
• Consistently meets grooming standards.
• Reports and logs any necessary maintenance issues to maintenance team.
• Inspects changing rooms, cleans as needed and ensure set up as per standards as agreed by management.
• Assists in the transportation of dirty laundry up to the main house 'Trolley run'.
• Take responsibility of re

- stocking retail levels.

• Ensure retail sale targets are met.
• Attend a Company Induction within 1 week of commencing employment with us.
• Understand the Hotel's Vision, and to live our values in daytoday work.
• Understand the Guest Service Ethos and be passionate about these values in your daytoday work.
• Be a Team Player and understand that all team members across the Cowley Estate should be happy to help in other departments.
• Be flexible, and to try to cover shifts as needed.
• Ensure your uniform is always as per brand standards, and you are always turned out well team members.
• By always being polite, positive, friendly but professional with your fellow team members.
• Effectively make bookings in the diary to meet business needs.
• Reports low stock levels to deputy spa manager.
• Use spa software systems to the standard you have been trained.

To be Safe

• Ensure you follow the Health & Safety systems explained to you by your manager, including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food Hygiene.
• Follow company policies precisely.
• Ensure all shift procedures are completed on shifts.
• Complete 3 pool tests a day & record correctly.

ABOUT YOU
A Spa Receptionist is always working on behalf of our guests and working with other team members.

To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Use their initiative and is proactive.
• Excellent organisational and communication skills.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.

ABOUT US
The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de Goriainoff.

Xavier Padovani later joined them and shared their vision:
to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Cl