Service Manager - Newcastle Upon Tyne, United Kingdom - Provide

Provide

Verified Company

Newcastle Upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Service Manager
Hybrid
Up to £60,000 + Bonus & Full Benefits**
Calling all Service Managers Are you seeking a thrilling new opportunity to join a pioneering leader in rail connectivity and cutting-edge technology?

Are you a Service Manager with a talent for anticipating and preventing potential issues? Do you possess exceptional stakeholder management and engagement skills? Are you capable of managing a portfolio of key clients, generating upwards of £5 million inrevenue? If so, my client, a major player in the rail industry with a focus on passenger connectivity, would love to hear from you.

Duties and Responsibilities:

Act as the primary point of contact for clients in the region, ensuring smooth internal communication and collaboration.
Manage major incidents and problems, taking a handson approach to resolving issues and minimizing their impact on clients.
Oversee actions to reduce incidents and problems, proactively identifying opportunities for improvement and implementing changes as needed.
Serve as the key liaison between project delivery and operational maintenance in the region, ensuring a seamless handover between the two.
Provide service metrics to regional account managers for customer review, ensuring that clients have accurate and timely information on service performance.
Plan and allocate resources to maintain and deliver services within the SLAs of customer contracts, balancing the needs of multiple clients and projects.
Lead and manage all field service staff within the region, including hiring, appraisals, holiday planning, shift rotas, staff monitoring and mentoring, training activities, and disciplinary actions.

Necessary Competencies:

Demonstrate your exceptional knowledge and capabilities in ITIL to ensure that our service management processes are in line with best practices.
Bring your experience of working in the dynamic rail industry to the table to help us deliver exceptional service to our customers.
Exceed customer expectations with your excellent customer service skills and passion for delivering topnotch solutions.
Thrive in a fastpaced environment with the ability to think proactively and deliver results quickly.
Juggle multiple priorities with ease, showing off your impressive multitasking skills and dedication to delivering excellence.