Area Host - Chesterfield, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date

Monday 20 November 2023

Salary Range

£0 - £0

Agile Working Options

Hybrid Working

Job Description Summary

Job Description:

JOB TITLE:
Area Host

SALARY:
Competitive salary package

LOCATION(S): Chesterfield, Birmingham - This is a site-based role with a working pattern Monday-Friday with one Saturday required per month.

HOURS:
Full-time

The following vacancy is part of our Lloyds Banking Group

To learn more, visit our website

Why Return to a career with LBG?

Unlike some other returner programmes out there, we offer a permanent role in a supportive working environment from day one.

Since the launch of our award winning programme we've hired more than 140 professionals back into a wide variety of roles.

We welcome our Returners into teams committed to help you reimagine your career and rebuild your workplace expertise.

To support you with it, we'll also provide a 12-week programme crafted to help you restore your skills, regain your confidence and learn more about the way we work as an organisation.

Together we'll make it possible.

About this opportunity:

We have permanent opportunities at Citra Living Ltd for Area Hosts, where you'll build and manage the relationships of our residents and support the management of the developments across your region.

Citra Living Limited is the Group's Private Rental Subsidiary.

Its purpose is to Help Britain Prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments and then letting the properties to customers.

As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties.

The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

As Area Host, key accountabilities include:
As a member of the Citra Operations Team you'll carry out the following tasks:
Customer Service (with the support of the Citra Team)

Gain the respect and support of the residents, through delivering great customer service.
Dealing with and reporting on issues in a timely and professional manner
Assisting in delivering all Key Performance targets relating to customer service and customer satisfaction
Carrying out viewings with prospective tenants
Managing prospective customers, from sign up through to the execution of tenancy agreements, ensuring a warm welcome at move in

Area Host (with support from other Citra Teams)

Be proactive to ensure a secure, safe and successful estate.
Build a good working relationship with the management company responsible for the overall site management.
Coordinate/book checkins and checkouts with the inventory provider
Coordinate repairs/cleans between tenancies.
Carry out daily inspections of all common areas, proactively address issues as they arise.
Arranging and facilitating repair work with tenants/ and access to the building/flat
Responsible for coordinating site visits for contractors/ suppliers
Facilitate parcel deliveries where required.
Help to ensure the building meets all health & safety requirements and fire risk assessments.
Assist in delivering all Key Performance targets relating to asset management and operations.

Tenancy Management (with the support of the Citra Operations Team)

Ensure tenancy documentation is complete, agreed and correctly filed.
Manage cleaning contractors ensuring the property is ready for occupation.
Assist with chasing rent arrears.
Utility registration at start and end of tenancy
Assist with deposit reconciliation at end of tenancy.
Assist in delivering all Key Performance targets relating to tenancy management.

About us;

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions.

Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need;

Our ideal Area Host will be able to demonstrate the following skills:

Essential:

Passionate about delivering the highest level of customer service.
An ability to engage with others at all levels easily through excellent written and verbal communication skills, ideally with a background in a customerfacing role.
Possess a UK driving licence.
Proactive selfstarter and disciplined lone worker with ability to selforganise, plan, and prioritise activities.
An ability to remain calm and controlled under pressure.
Understands and acts upon custo