Customer Service/orders Administrator - Altrincham, United Kingdom - Recruitment Solutions Bury

Recruitment Solutions Bury
Recruitment Solutions Bury
Verified Company
Altrincham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client in Altringham is looking to recruit a Customer Service/Order Administrator for their role based out of their busy office.

Main Responsibilities:


  • Customer Service
  • Sales orders processing in ERP System (Direct deliveries & Warehouse deliveries / collections
  • Cooperation with HQ (ALU PL) regarding daily orders/delivery schedules
  • Cooperation with SM ( Sales Manager) regarding customers' needs and products
  • Customer claims processing
  • Perform other general duties as needed

This role includes:


Customer Service

  • Maintaining a positive, empathetic and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Managing large amounts of incoming calls.
  • Building sustainable relationships of trust through open and interactive communication.
  • Go the extra mile to engage customers.

Sales orders processing (Direct deliveries & Warehouse deliveries / collections)

  • Processing Customers Orders in ERP System
  • Advising customers on delivery / collection / stock / times etc.
  • Communicating with customers about their orders, including any delays or changes in delivery.
  • Checking product availability for customer orders and order items with Procurement & GDS Coordinator, if necessary, to satisfy the customer.
  • Checking account balance / terms of sale / credit limits before collection / deliveries.
  • Issuing invoices and credit notes.
  • Answering questions about warranties or terms of sale.
  • Assisting financial department with customers on accounting enquiries or flagged. accounting issues raised by the customer.
  • Maintaining thorough and accurate customer service records.
  • Working as part of the sales team to drive positive company sales results.

Cooperation with HQ ALU PL regarding daily orders/delivery schedules

  • Sending orders to ALU PL within appropriate time frame.
  • Liaising with ALU PL regarding deliveries time.
  • Reporting stilages for collection from client.
  • Updating ALU PL team with any changes regarding orders / address for delivery/ relevant contact details.

Cooperation with Sales Manager regarding customers' needs and products

  • Recommend potential products or services to SM by collecting customer information.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.

Customer claims processing

  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.

Perform other general duties as needed

  • Advising on company information.
  • Communicating and coordinating with colleagues as necessary.
  • Performing other tasks if needed.

Hours and rate of pay:


  • Monday to Friday 9am5pm
  • Pay is £21£23k depending on experience

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£23,000.00 per year


Benefits:


  • Casual dress
  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Altrincham,

Greater Manchester:
reliably commute or plan to relocate before starting work (required)


Experience:

- customer service: 2 years (required)

  • SAP ERP: 2 years (required)

Work Location:
In person


Reference ID:
RA000017
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