Graduate Trading Support Engineer - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Benefits - Graduate Trading Support Engineer (FIX Protocol)

Competitive benefits, including: medical, dental, vision, GTL & GIP schemes and pension
Flexible work schedules with remote work
25 PTO (paid time off) days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal and generous parental leave (for all genders and staff, including adoptive parents)
Tech resources, including, a "renttoown" programme where employees are eligible for a companyprovided Mac/PC laptop and/or mobile phone of your choice; and a tech accessories budget for monitors, headphones, keyboards, office equipment, etc.
Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programmes or smoking cessation)
Forwardthinking, culturebased organization with collaborative teams that promote diversity and inclusion

Role Responsibilities - Graduate Trading Support Engineer (FIX Protocol)

Be the first point of contact and be responsible for providing BAU support by becoming a knowledgeable resource across my clients platform and technical architecture to an expert level
Provide 1st class customer support via my clients inapp feedback and via the phone.
Collaborate closely with Engineering and Site Reliability teams to resolve all reported issues quickly and efficiently.
Efficiently manage multiple incidents within the ticketing system providing timely, regular and informative updates regarding status and issue resolution.
Become an expert at analyzing both frontend and backend logs
Replicate software issues to diagnose and resolve incidents quickly
Perform impact analysis and ensure investigations are treated with the appropriate priority
Continual learning of new product features and functionality and my clients architecture.
Maintain and extend our knowledge base
Undertake and own any required projects

Requirements - Graduate Trading Support Engineer (FIX Protocol)

Ideally a minimum of 03 years of experience in a technical supportbased role, with direct experience troubleshooting software issues
Incident, problem and service outage management experience preferred but not a must
Preferred financial background, ideally in supporting a derivatives trading platform or equivalent market knowledge and an understanding of the crypto markets but not a must
Competent IT literacy around Windows and/OS X is required
Familiarity with FIX Protocol 4.2 or higher but not a must
Exceptional customer service and interpersonal skills. Both written and verbal. This is a critical function of the role
Provide operational coverage based on business needs. This will include occasional weekend and work outside of standard business hours
Be a self starter and possess the ability to simultaneously work autonomously and to also collaborate within a highly teamdriven environment
Investigation and diagnostic skills, and an enthusiastic ability to problem solve
Knowledge of any of the following is a bonus: C++, Wireshark, Kibana and Servicenow