Lead User Experience Researcher - Manchester, United Kingdom - The Candidate Ltd

The Candidate Ltd
The Candidate Ltd
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Lead User Experience Researcher - £70,000 - Manchester (Hybrid Working) - Financial Service
An award-winning tech platform in the financial services space who have spent the past 25 years honing their craft to become UK market leaders in their area are looking for a new Lead User Experience Researcher


An award-winning tech platform in the financial services space who have spent the past 25 years honing their craft to become UK market leaders in their area.


As a Lead User Experience Researcher, you will be primarily responsible for leading and generating inspiring and actionable insight to help improve customers' experiences.


You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business.

It is an exciting role that will make a real difference within an industry that isripe for better design thinking and a user-centered focus.


Day to day, you'll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.


Responsibilities:


  • Embed user research into our discovery process working with Research, Onsite Analytics and the Product Owners.
  • Deliver both inhouse and 3rd party research workshops including set up, recruitment, moderation, data collection, analysis and debrief.
  • Conduct primary and secondary user research.
  • Conduct and evaluate quantitative and qualitative research.
  • Perform market and ethnographic research.
  • Work closely with crossfunctional teams to identify and evaluate research topics.
  • Plan and implement user research strategies and methodologies.
  • Advocate research findings to diverse audiences through written and oral presentations.
  • Perform usability studies with consumers.
  • Ask questions, gather data, and analyse data.
  • Use a diverse set of UX research tools.
  • Provide support, guidance and coaching to designers, copy writers, product managers and UX/UI to upskill them to run their own research techniques.

About you:


  • Understand qualitative research methods
  • Understand quantitative research methods
  • User Research Methodologies
  • Usability Testing
  • Competitor Research
  • Great communication skills
  • A cando, proactive attitude
  • Ability to see patterns In research to help aid the designers
  • Meticulous sense of detail and the ability to seek out simple solutions to complex challenges
  • Report writing
  • Ability to recruit users / customers
If you have an interest in either of the following that would be awesome:

  • User or Behavioural Psychology
  • Diversity, Accessibility and Inclusion
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