Techbar Support Coordinator - Lincoln, United Kingdom - Lincolnshire County Council

Lincolnshire County Council

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The UKE Citizen Services Local Government Partnerships contracts are transforming to improve standardised service delivery, maximise economies of scale and to reduce costs in line with a reduced demand for services.

Due to the success and fast growth of our new service, we are looking for a Tech Bar Engineer to expand the services provided by the Tech Bar.

As Tech Bar Engineer you will be working within the recently created High Profile Tech Bar based in Lincolnshire County Council, Newlands Lincoln.

The specifics of the role will be attending to users who visit the Tech Bar for various reasons.

_Some examples of these would be:_

Provide a swap out device (laptop Tablet Phone)
Provide a new starter with devices and assist with login
Deploy peripheral item (keyboard, Mice, Connectors)
Point of assistance for walk up enquiries
Updating CMBD (asset inventory)
Keeping the area clean and tidy
Working in a team under the supervision of a Tech Bar lead.
Support ongoing refresh projects

What you'll need to do the role
You will need a strong customer service background along with a keen interest in I.T.

You will need a good understanding of Microsoft 365 products (Word Excel Outlook), Good I.T hardware skills with and understanding of laptop/tablet ports.

This is an On-Site role of 37 Hours per week Monday - Friday.

You will need to be able to travel to 5 days a week to our Lincoln site, be highly punctual and flexible.

Why Serco?

Meaningful and vital work:

We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity:

Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.

Great people:
We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

Salary £21,500 £25,000
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme
A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.

_Fluency Duty_:

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post._