Client Experience Coordinator - London, United Kingdom - Canvas Offices

Canvas Offices

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Together we are creating a personalised global eco system designed for the future of work.

With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home.

We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.

However, it's not just about office space, our mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.

Joining our team is all about being part of a high growth, fast moving, and ambitious company.

We are looking for people with a proactive approach, who are true team players, with a mindset that want to help us scale in structured and creative ways.

About the role
You will be the welcoming face of Canvas for all people attending our flagship building.

Working closely alongside your manager, the General Manager (GM), you will also be supporting the day to day running of the building, plus supporting customers from elsewhere in the cluster.

You will be;

Overseeing reception area at our flagship building in Holborn; this could consist of answering the intercom, guiding visitors/guests, managing deliveries and ensuring the reception area is presentable and welcoming
Acting as the first point of contact and problem solver for our customers by overseeing our ticketing system 'FreshDesk' and dealing with incoming requests
Monitoring serviced meeting rooms to ensure that they are ready and prepared on time
Working with the Deputy General Manager to support customer engagement activities and events across your cluster of buildings
Interacting with customers via the Canvas Portal by creating social posts and updating on building related issues and deliveries
Completing adhoc procurement of supplies for buildings in the cluster
Contributing to and supporting the company in achieving its growth objectives

About you

You're a problem-solver who views a challenge as an opportunity with a proven track record of coordinating a diverse portfolio of clients.

You're friendly and have a positive approach to people and challenges.
You have;

Receptionist or front of house experience in the coworking/building management office as a service industry, and potentially, experience working across multiple buildings/locations (desirable)
Outstanding verbal and written communication skills
Experience cohosting events with exceptional organisational and multitasking skills

What we offer
We're a fast-growing company with exceptional career growth opportunities.

We offer great benefits such as health insurance, parental leave options, your Birthday day off and a bring your dog to work policy.

As well as share options, regular social events, and loads more.